Oro Gold Cosmetics Scam

One of my goals during my recent vacation to Las Vegas was to attend a timeshare presentation.  Somehow, during all my years on this earth, I’ve avoided being to one – and yet I’m extremely curious to experience firsthand the extremely oppressive sales tactics I’ve read about.  Alas, even though we stayed at the Tahiti Village resort for several days, I didn’t have the opportunity to do it.

Walking by the Oro Gold cosmetics store at the Rio Hotel was almost as good – I got to experience the high pressure sales tactics and, as I was waiting for my husband to finish with something, not really waste time at all.  And lord, are those sales tactics hard.

It all started when I walked by the Oro Gold store.  A metrosexual looking guy with a hard Israeli accent stopped me to offer me a sample.  He then somehow engaged me – I forget exactly what he said – and brought me into the store.  He had me sit down and he proceeded to apply some sort of eye cream under my eyes.  The eye cream was supposed to be for wrinkles, but I guess I didn’t have enough for him to fuzz about, so instead he talked about collagen and puffiness and so forth.  My eyes were pretty puffy, I must admit, as I’d only gotten a few hours of sleep the night before and before I left that morning I’d gotten some sunscreen into my eye, so my eyes had been watering for half an hour.

The cream worked.  After I used it my eyes were less puffy and looked better – or at least that’s what my daughters and my husband said.  The latter never notices anything, so the difference must have been noticeable.  That said, this is supposed to be a cream to use once a week, so I’m not sure why immediate concealing effects would be relevant.

He also asked me how old I was – I imagine meaning to tell me that this product would make me look younger.  And while I think I look exactly my age, he may have thought I looked younger as he was pretty much silent when I said I was 43.

I guess I didn’t look convinced enough so he moved on to the next product, an exfoliating solution which he put on my underarm and then rubbed off taking a lot of my dead skin with it.  Once again I had to admit that it worked, my arm was much softer and, actually, I think it still is.  So he’s probably right that I need to exfoliate.

Then the sale pressure started.  He asked me if I liked them or I loved them, and I didn’t know how to respond as I was pretty indifferent to the products.  He also kept extolling the fact that they were 100% organic, but looking at the ingredients which included various chemicals, I didn’t think that could be the case.  He hurried to move on with his spiel to stop me from looking carefully.

And then the sales tactics started.  I knew the products would be expensive so I wasn’t surprised when he threw figures in the hundreds of dollars.  He kept making different combinations of products and offering them to me at different prices (all in the hundreds), throwing extras, etc.  I told him they were good, but I didn’t have my credit card so I couldn’t buy them.  Still, he went on to show me on the computer how much they sold for so I’d see what a bargain they were.  Of course, I didn’t believe for a second that those were the real prices.

I told him several times that I’d think about it and then come back.  Finally he accepted I wasn’t buying and he sarcastically said “you’ll think about it” and pushed me (I don’t think literally, but it felt like it) out of the store.

I have to say that I totally understand how people succumb to these sale practices.  Even though I wasn’t really interested in the products, and I knew this was a scam, after he had done something for me (spend time, made one eye look better), it was hard to say “no”.  Indeed, I was happy I didn’t have my credit card with me as there was no way I could say “yes” even if I wanted to.

After I came home I read about Oro Gold and found that the products get high ratings on Amazon.com, but they also are sold for much less money (update, Oro Gold seems to have managed to get Amazon to pull lower-priced Oro Gold products, you still can save by buying on e-bay, there is no indication that anyone is actually making forgeries of the product).  I’m never going to spend $75 on a 2 oz Collagen Renewal Cream, but it’s still better than the $248 it sells for on their website or whatever amount it sells for at their stores.  I also read about the high-pressure sales tactics at other stores, and the fact that sales associates tell customers they can return the products within 14 days, but the receipts are stamped to say “no returns”.  Given that you don’t get a receipt until /after/ you’ve made the purchase, that is very deceitful (and probably unenforceable, but really, who is going to sue?).

My advise would be to not buy Oro Gold cosmetics.  Even if they work well, a company that intimidates customers and lies to them should not be rewarded.  I’m sure there are many very good cosmetics out there.  I’ve been using Avon Anew series and they’re much cheaper and I think quite good.

Dec. 4, 2012. Update.

I’ve done some more looking into Oro Gold Cosmetics, and it appears to be an offshoot (perhaps even a shell company) of the “Dead Sea Cosmetics” businesses that have been under investigation by the US and other governments, as revealed by a cable from the American Embassy in Tel Aviv released by Wikileaks.

These companies recruit young Israelis who have just finished their military service.  They send them to America (and other countries) on tourist visas, put them up in apartments (for which they charge room and board) and set them to work on their stores and kiosks on a commission basis.   I think this explains why the sales people are so aggressive and manipulative, and so willing to lie to customers.  After a few months, the employees go back to Israel.

In addition to scamming consumers and exploiting workers, these companies seem to also be involved in organized crime, including drug trafficking and money laundering.

Here is an interesting article about how these kiosks work in England.

But it gets even more interesting than that.  I decided to take a look at the ingredients for the peeling product that the salesman had applied to me.  While I couldn’t find the ingredient list at the Oro Gold website, others listed water and polyvinyl alcohol (PVA) as the two main ingredients.  It’s been a long time since High School chemistry, but Wikipedia was helpful enough to explain that PVA is used mostly for its film-forming and adhesive qualities.  In other words, it’s a glue.  A quick search for PVA and glue, quickly confirmed that PVA is the main ingredient in household glue.

Do you remember what happens when you get some glue on your skin and let it dry?  Come on, give it a try and then rub it off!  Yep, the glue you rub off looks very much like skin and your actual skin feels much smoother and softer.    Their $100 peeling gel is just a trick.

It would appear that Oro Gold is not just literally scummy, but also scammy.

Dec. 15th update

I found a New York Times article about the lack of benefits of gold in cosmetics. It’s worth a read.

Also, apparently the Oro Gold peel does not contain PVA (or does no longer – see comments below).  Instead it contains carboner, a thickener, which when combined with cetrimonium chloride and rubbed on the skin, forms white beads.   The colorant in the product (which is not present in other Oro Gold products) is probably meant to make these look like skin.  This combination does help remove dead skin, but then again, so does glue.

Jan. 22 update

Last week I had a long phone conversation with Judy White, the Costumer Service Manager with Mazal Enterprises, the company behind OroGold.  This is what I learned from the conversation:

– Mazal Enterprises is the manufacturer and distributor of a number of different beauty lines, including OroGold, HerStyler, VineVera, Lionesse and Vivo Per Lei among others.

– They are a private, family-owned company and they are not related to Death Sea Cosmetics or another company.

– They have both company-owned stores and licensee stores.  I think she said there were 200 stores world wide, but she couldn’t tell me which proportion was each or which companies were running stores with the Oro Gold name.  She did say that their licensees agree to only do business with their company.   But not knowing who the licensees are, it’s impossible to know if they might be the same people connected with the “Dead Sea cosmetic mafia”, to give it a name 🙂

– She blamed all the bad customer service to licensees who were not doing their job correctly  She says they have been closing down kiosks (which she claims have never been operated by Mazel) as well as OroGold stores that have caused problems.   She said all stores in Vegas have been closed down.

– She said they don’t have any stores in the Philippines.  If there is a store there, they don’t know about it.

– She says they are trying hard to deal with the customer service problems in the company by making all their stores company-run.  But she claimed that took time.

– She says that she will be happy to send a refund to anyone who contacts her.  Her e-mail is judy@mazalent.com

Unfortunately, there were other things she couldn’t explain:

– How is it that OroGold sales people throughout the world use the exact same selling techniques, and how come those techniques are the same ones used by Dead Sea Cosmetics and other companies.  She tried to argue that it had to do with individual sales people getting over enthusiastic, but couldn’t explain why they would all say the same things, show the same products, down to the same trick of folding the receipt so people can’t tell the products cannot be returned.

– She couldn’t explain why so many people throughout the world have reported that OroGold sales people are Israeli (or otherwise have an accent that might indicate that they’re from Israel).

– She couldn’t explain /why/ the chain had a “no returns” policy on unopened products.   She brought up having bought some make up at Nordstroms – I imagine to make the point that she wouldn’t be able to return it – and was surprised when I told her Nordstroms would be more than happy to take it back.

As Judy kept emphasizing that the company wanted to change its image, but that would take time, I mentioned that they could eliminate most complaints if they accepted returns on unopened products (she says they will take back open products if they cause an allergic reaction).  After all, the biggest complaints are that people feel ripped off.  Accept returns and that goes away.  She seemed to get the idea and said she’d bring up to her superiors.  Personally, I think that the whole hard sale/overprice/lying/no-refunds method is the intentional modus operandi of Mazal, but she genuinely seemed to be unaware of that.  Meanwhile, however, if you want a refund do e-mail her (and then let me know if you’ve gotten it).

May 2013 update

Despite Judy’s promises, as detailed above, comments below indicate that she has not been responsive to e-mails and has not offered refunds to those who’ve gotten a hold of her on the phone.  She has not responded to my own e-mail either.

Clearly, Judy’s phone calls were just an attempt to damage control – but a half-hearted one.  Perhaps she thought that sending me $500 worth of products (which equaled all of 3) would buy me off.  If so, no such luck for her.  Most likely, she wasn’t “in” on the scam – she probably honestly thought the company was trying to re-invent itself.  She did sound very naive on the phone.  You can continue writing to her, and if you do succeed in getting a refund by all means comment and say so, but don’t keep your hopes up.

If you’ve been scammed out of a lot of money by Oro Gold, this is what I suggest you do (again, no guarantees).

– Many local TV channels have consumer reporters.  Contact all the TV channels in your area (if you live somewhat near to the Oro Gold store) and ask the reporters to cover the story.  I, personally, think it would make great TV.

– If the Oro Gold store you shopped at is in a large city, check if there is a consumers’ affairs department at City Hall, a deputy City Attorney that handles consumer issues or a people’s ombudsman.  If so, ask them for help.   If that’s not available to you, check to see if there is a national consumers’ office (sometimes it’s part of the national ombudsman or national human rights commission) or contact your City Council or state representatives.  Also contact your national and state’s attorney general.

– If neither option helps, perhaps a little self-help will.  Write a story about your experiences and submit it to your local paper.  The freebies, in particular, appreciate free content.  If there is an AOL Patch in your city or a blog that covers news, submit it there as well.

– “Like” and “share” this blog post on Facebook and Twitter.  The more attention they get for their slimy sales tactics, the more likely they are to stop.  Or at least give you a refund.

– Check what the laws are regarding product returns in your state or country. They do vary.   In California, where I live, for example, if products are not returnable, the retailer has to place a conspicuous sign explaining that.   Oro Gold is trying to get around this by claiming that their products cannot be resold due to health considerations, but I personally don’t buy it, in particular if the product is still shrink wrapped.   If your state or country has a similar law, you may want to go to the store at a time when the original salesperson is not present, or send someone over, and take pictures of any area where a “no returns sign” could be placed.  This is because some people have claimed that when they complain, suddenly a “no return sign” appears out of nowhere.  If they have violated this law, you could at least take them to small claims court (if available in your jurisdiction).  Or you can just the photos to illustrate your story.

– Also check what the audio recording laws are in your state or country.  In some places, you only need the consent of one party for a face-to-face recording.  If that’s the case where where you shop, you may want to send a friend with a hidden recording device (e.g. a cell phone) so that you can get the whole “Oro Gold” treatment on video/audio.  Make sure that your friend asks them whether the products are returnable.  It’s often a game of “she says, he says” with Oro Gold.  Assuming it’s legal in your state to do it, you can upload the video to YouTube.  Definitely let me know about that if you do it.

203 thoughts on “Oro Gold Cosmetics Scam”

    1. I am posting this reply at the top of these comments and again at the end. My sister was also scammed by these folks. She reported it to American Express and one of the reasons they denied her claim was that “they had not received any complaints on this vendor”. They go by so many names that this is not surprising…. But please, everyone who feels they have been ripped off, report it to your credit card company. Some people are writing “they didn’t MAKE you buy the product, so take some responsibility”…. This is not always the case…. My sister was convinced to get extras and multiples for heavy discounts (still a LOT of money” under the guise that if she buys everything now she can save a ton and if for any reason she changed her mind, she could just return them. I wouldn’t have but she did. The first product irritated her face terribly so she tried to return the rest right away. The “lovely” salesperson from less than one week prior looked her square in the eye, said “no returns” and denied ever offering same. DISGUSTING!!!!!

      1. Oro gold, Vera skin products Customers beware of kiosk and store salespeople who do not understand the word “no” and do not plan to obey the laws of the state and United States. Returns/Refunds – non-existing, high-pressure sales tactics, rambling conversations in heavy foreign language (Italian). Products lines of $20,000.00. It has caused so much duress for me and time trying to get this resolved. Complaints to store mall, attorney general’s office, disputes with credit card company, Now threats of legal action against me. If they have a good product, then why are they doing such high pressure and “switch and bait” sales tactics. They will never stay in business this way. Advice to get out of this mess.

      2. My wife and I are vacationing and passed by the Orogold store ,someone on the outside door lured us in with a freebie and we went inside.
        We ended up purchasing a treatment package for $450.
        Upon getting back to our hotel room I googled the product and saw multiple postings about it a scam.
        Because of the concerns raised we went back to the store just a few minutes ago to return the product.
        I was expecting to run into a problem since multiple posters had indicated that they would not take the product back.
        When we went back to the store they promptly called the manager ,spoke in anothe language (Hebrew , I think ) and told him a customer wanted a refund. He came to the store and instead of him giving us a difficult time he was extremely friendly and cooperative.
        He offered us a cold drink and told my wife to keep some of the product in the bag…
        We are both pleasantly surprised and are questioning our decision to return the product. By the way there was nothing posted about whether the product works or not but many thought that they were not honest. We did not find that to be the case but returned the product because of the blogs…

        1. Only you can judge weather a product works or not and what you mean my working. A lot of Oro Gold products have silicones. Silicones can help fill lines and wrinkles and give you a smoother look. However, they don’t help heal your skin and they can clog your pores, so make sure you wash your face well and use an AHA/BHA toner.

  1. yes indeed orogold cosmetics here at philippines is full of lies,this company must stop they are all cheater,the product is good but the price is so annoying.

    1. Im the latest victim i guess. I thought the facial treatment is included in my purchased of a very expensive product. It turned out its not, that i have to purchased other things worth thousands of pesos. The amount is as much as a downpayment for a new car. Thank God my 2 credit cards didn’t work for the other purchases.

  2. this company is scam im a victim also i think this orogold is operated by val-you philippines from israel i think the owner, i was so disappointed of these product specially the foreigner who approach me in eastwood mall name ronnie he is very arroagant the way he treated those filipino staff in the mall, the government must check this company because they give differrent prices in there product..

  3. I too feel this product is a hoax. I was persuaded to enter their store in Brampton, ON Canada and coerced into trying the product. Initally said no, no, no but then a senior manager came along, substantially reduced the price and I was trapped. Very disappointed with the outcome. I don’t mind spending the money if the product works but I have not seen any results with the Oro Gold peel that claims to reduce dark spots. Beware!!!!

  4. Hello,
    We are contacting you from OROGOLD headquarters. We would like you to contact us directly or provide us with your information in order to resolve the issues you are referring to. This goes for the rest of the comments on here as well. We have a customer service number and an official Facebook page where you can communicate with the company directly.
    We noticed some blogs in the past that where not genuine therefore we urge our loyal customers to contact us directly.

    1. Oh fuck nah! This just bullshit over your goddamn customer service. Fuck you!

      I admit, I have my times of retail, too. 30 YEARS and running. I know not everyone problems are always the same, but you jiveass mothafuckers are hardly passing.
      You harassed customers to a sexual degree, whine unprofessional dribble that’s none of the parties businesses, have broken so many laws that even the feds wanna flip you, and have traumatized so many people, especially young girls, to the point of them breaking down in the middle of your hostage scheme.

      Now you have the gull to lie behind the goddanm machine, in front of all your victims for your so called, “integrity”.

      Get the the hell out of here. You have no business or intention in fixing the damages you’ve ruins from these people.

    2. I’m very happy with your products and have had several positive comments from people. However, now that I’m retired, I can’t afford them and need to go with cheaper brand. I ran out of deep wrinkle after two years of use and it’s price is just too expensive for someone on social security.

    3. Please help me getting my money back I was allergic to the caviar product, and sales reps don’t seem to care, all the want is make their commission.
      I really need your help I want to go to small claims but not with out giving Orogold de benefit of the dude.

    4. Hello I did contacted orogold directly, and the girl at customer service told me it was out of her limits, and the manager of the store will be contacting me. Please help I need to get my money back.

      1. Hi Maricela! In what state or country are you located? If you are in the US, I suggest that:

        1) If the Oro Gold store you went to is in a large city, you contact the City Attorney for that city. Ask to speak to whoever deals with consumer complaints and see if you can explain your issue.
        2) Contact the Consumers Protection Unit of the your county’s District Attorney’s office.
        3) Contact the Department of Consumer Affairs for your state
        4) Contact the Department of Justice for your state
        5) Contact the consumer advocate for the TV news channels that service your area.

        1. Hi Admi.

          I am in California, I made my purchase at Cerritos, the corporate of office of Orogold says that this and independent store privately owned and this is out of their control.

      1. Sorry, but it’s Israelis who give Israelis a bad name by trying to scam people of money.

        As for Israel, perhaps the world wouldn’t treat it as a pariah if it stopped killing and torturing Palestinians and did away with its apartheid system. Worth trying, don’t you think?

  5. On a holiday from Australia to Las Vegas,I to found myself sitting in a ORO Gold shop and not knowing exactly
    how they got me in there. Although I like the product I was really angry that everytime you said no thanks the hard sell got hard and you started to feel if you don’t
    buy something they were going lock the door and not let you out until you do. So yes I did buy some and then came
    the first price $2,300 and I said no way & started heading towards the door, then next price $1,800 I still
    wasn’t buying, next price $1,500 and I was still heading
    towards the door and then another reduction $900.They
    could see me still looking at the door so they came up
    with another price $540, I gave up and brought the 4
    products they wanted me to buy.
    I should have left the store feeling good after spending
    so much money on skin care, but I felt pissed off and worn down and happy to have made it out of there.
    I don’t care how good the stuff is i’ll be keeping as far away from there shops as I can,I not going through that again.

  6. I am well pissed off with this company, they have intimidating , fake and extremely rude staff. And like to make you feel as uncomfortable as possible. They were standing outside the store as I walked by, and offered me a sample, I said yes and stopped to take it, they then went on to try and pull me in the store selling me products and begging me to go inside. I was almost eatin alive! I ran away and said the sample wasn’t worth it.

    If orogolds

    1. *if orogolds products are so good, why must they force new customers to come try there products and have to be so heavily convinced? This gold Idea is a scam for gullable people. The formula is extremely basic asside from the “gold” hoax ingredient

    2. Yes, exactly my expérience today 28 December, (Köln, germany). “Do you see the difference on your eye ? Hum, ont really, I’m sorry”. I try to ask a question but the salesperson cuts me short: “are you listening to me? Let me tel you what I want to tell? Do you know what collagene means? ”
      I ran as fast as I could out of this
      OMG! Disgusting.

  7. I beg to differ people, I love the product and the customer service, they drew me in also but of my own free will (were u dragged in?) and I’m glad they did!! Other shops wouldn’t care if u r there shop or not, I think retail would work much better in Australia if other shops copied them by spending time with customers and offered discounts!!! Great 😉 by the way the stuff on amazon is a cheap copy, ask my chemist

  8. OMFG,

    I kept on saying “no thanks, not interested” but I ended up buying the products altough I really didn’t want to. (the exact same story like yours) Sitting in the train I saw the “NO REFUND” written in samll print on the receipt.

    This happened in Helsinki, Finland. And do you know what? Honestly, they met the wrong person. I will not give up until they are kicked out of the mall. I will contact the mall’s management, persons working for customer rights, and even the police if it is necessary.

    NO REFUND. BULLSHIT. The products can’t be worth anything at all.

    Good luck Orogold. Let the war begin.

  9. Scamm no doubt, I’ve experienced the same sales tactics and I thought for a minute I might be on “Hustle” program!
    the products are rubbish, no doubt! A real joke!

  10. “I’ve done some more looking into Oro Gold Cosmetics, and it appears to be an offshoot (perhaps even a shell company) of the “Dead Sea Cosmetics” businesses that have been under investigation by the US and other governments, as revealed by a cable from the American Embassy in Tel Aviv released by Wikileaks.”

    Is this true? That both Orogold and Dead Sea are part of Mazal Enterprise? The mall didn’t want to cooperate with Dead Sea anymore so they did let Orogold take over. What a success!

    1. This seems to be the case. If you google Oro Gold and Mazal and Dead Sea and Mazal, you’ll get plenty of hits that suggest they are all the same thing.

  11. Wow…there are 3 sides to every story, some good, some bad, some ugly. I own http://www.InFashionSense.com, a Canadian based online beauty product supply. Our company provides only superior and very exclusive product lines to our valued customers. Extensive research goes into each and every product line we provide on our store. We have taken the time to research 57 potential product lines and carry only 7, Oro Gold 24K being one of them and one of our top product lines for highly effective and proven skin treatment for Healing, Beautifying & Anti-Aging Benefits.

    I must agree, i don’t approve of high-pressure sales. A valuable product sells itself there is no need for pressure. This is not the first time i’ve heard this about kiosk sales (not only Oro Gold kiosks). There are all kinds of salespeople in this world…when the goofy ones finally learn that “high-pressure” is not the right approach they will then be successful. In addition they should be upfront about “no refund”, honesty is the best policy in this case. For hygienic reasons most buyers can understand a “no refund” policy. I do speak with experience regarding that subject as a retired successful Finance & Insurance sales manager.

    As far as ingredient in the product line; What is it?
    Polyvinyl Alcohol is a polymer of vinyl alcohol. In cosmetics and personal care products, Polyvinyl Alcohol is used in a wide range of products, including makeup, skin care products and facial masks. Why is it used in cosmetics and personal care products?
    Polyvinyl Alcohol increases the thickness of the lipid (oil) portion of cosmetics. It may also be used as a film former or a binder or to create a gelling affect as in the case of a facial peel. Scientific facts:
    Polyvinyl Alcohol is a synthetic alcohol that can occur as a white, tasteless and odorless powder. Polyvinyl Alcohol is produced by the controlled hydrolysis of polyvinyl acetate and normally contains some level of unhydrolyzed acetate groups. Polyvinyl Alcohol has a variety of noncosmetic uses including its use in solutions for the eyes. The Food and Drug Administration (FDA) includes Polyvinyl Alcohol on its list of basic compounds allowed to be used in food contact surfaces. Polyvinyl Alcohol is also allowed to be used in coatings in contact with food. The safety of Polyvinyl Alcohol has been assessed by the Cosmetic Ingredient Review (CIR) Expert Panel. The CIR Expert Panel evaluated scientific data and concluded that Polyvinyl Alcohol was safe as used in cosmetics and personal care products.

    As far as Mazal Enterprises (Oro Gold) and Dead Sea Cosmetics. The “Deep Sea Cosmetics or DSC” company is an entirely different entity not owned by Mazal. I have been involved with this manufacturer since 2008 and carry 3 of their product lines and have been a part indirectly of every product line they carry…Deep Sea Cosmetics is not one of them. Mazal product lines both; Oro Gold 24K and Vivo Per Lei are composed of dead sea minerals therefore this can easily be confused with the DSC name i’m certain.

    As an official distributor of Mazal product lines since 2008 i can honestly say I’ve encountered several customer complaints about counterfeit, refurbished (in the case of hair irons), and expired product, pushy salespeople, untruths and many other circumstances i’d rather not go into. Much of these complaints are part of the uncontrolled world we are living in. Some feel the need to lie and push to make a sale in many industries not just Oro Gold kiosks, many high-end products are being reproduced and counterfeit product is rampant and a sleazy salesperson won’t hesitate to sell you expired product, unfortunately. That’s why there are warnings on Official Distributor websites such as we have stated on our store, “Buy Authentic Products at Official Distributor at Lowest Manufacturer Discounted Prices Allowed. Beware of Non-Authorized Retailers selling counterfeit, refurbished & expired product.” This statement is to protect the consumer who is unaware of the indecency in the marketplace. At 46 years of age i still feel pretty naive some days when i hear such activity is possible. The simple truth is “if the price is too good to be true, it probably is…”. I wouldn’t pay 5 cents for something that is a COPY of a product valued at $100. There are no health benefits nor nutrients in such an under-priced product, only lies and deceit not worth the 5 cents.

    Oro Gold products are highly effective and superior to any other dead sea with pure 24k gold mineral product line, therefore definitely worth the price to improve the health & beauty of our skin and combat aging. However, no different then a BMW, amazing vehicle… no need for a sleazy salesperson. Buyer beware is all i can say, buy from a reputable outlet with your best interests at heart. If you are looking for a better priced product don’t buy cheap knock-offs or someone’s expired product (who couldn’t sell their product before stale date as they are a turn-off to deal with) talk to us regarding your needs and budget, there are superior products for every budget, don’t waste your hard earned money (regardless of your personal budget) on some criminals junk. I’m not posting here to promote our business I’m posting to raise awareness for those unsuspecting or unaware buyers, I hope this information is helpful.

    1. Hi Brenda and thank you for your very comprehensive comment.

      If you read the cable from the US Embassy, you’ll see how it mentions that the dead cosmetic companies operate through a whole network of shell companies. If the US government is unable to sort out the relationship between these companies, I’m definitely not going to be able to do it. Indeed, just a quick search through the fictitious business name databases in California, show that Oro Gold is doing a good job of hiding its tracks.

      But ultimately whether Oro Gold and the Dead Sea Cosmetic kiosks are operated by the same indicate doesn’t matter too much. The point is that they have the same “business” model and use the same “business” techniques, including the corporate mandated hard sale techniques.

      Now, are the products good? Well, they get pretty good reviews on Amazon. The ingredients I found for the peel (though, they may be different in newer products) seemed there just for show. But their eye serum does contain a number of ingredients that have been shown to be anti-aging: alpha hydroxy acid (exfoliates/softens), palmitoyl oligopeptide (increases elasticity and sodium hyaluronate and sodium PCA(humectants) and others.

      The “gold” in Oro Gold cosmetics, OTOH, is useless at best and an allergenic at worst. The New York Times had a pretty good article on the effect of gold on the skin.

    2. I thought i’d add a current ingredient content label below…


      My point earlier was to explain the reasons for PVA in cosmetic product. I should have been more specific in the actual product content…my apologies.

      1. Thanks Brenda! I looked up all the ingredients (isn’t the internet wonderful) and this is what you get in the peel. There doesn’t seem to be anything in it that is actually a cleaning agent, but the glycerin will make it feel soft 🙂

        Not being a chemist, I can’t tell you how the peeling process is achieved, but by what I’ve read about it seems to be a combination of the cabomer with one of the other chemicals.

        One thing to note, however, is that three useful ingredients are extremely cheap.

        Useful ingredients:

        skin softener: glycerin
        antioxidant: ascorbic acid (vitamin C), Tocopheryl Acetate (vitamin E)
        skin conditioner: Tocopheryl Acetate (vitamin E)


        penetration enhancer (propylene glycol, Disodium EDTA)
        thickener (carbomer)
        anti-static, emulsifier (steartrimonium Chloride)
        colorant: nutshell powder
        Preservatives (Methylisothiazolinone, Iodopropynyl butylcarbamate)



        1. Hi Marga,

          No disrespect, i must beg to differ with Gimmick: gold? Perhaps a matter of opinion? The nutrients in Gold mineral among other “useful ingredient” has been a major part of Oro Gold’s success since it began. The use of gold-based products activates the skin cell structure which results in rebuilding broken down cells. Gold is also known to assist in increasing skin elasticity by slowing the depletion and the breakdown of elastin, resulting in firmer, less sagging skin producing a visible lifting affect. Gold mineral treats the skin by not only improving and stimulating circulation, it increases radiance and stimulates skin cells, gold slows down collagen depletion and reduces the appearance of fine lines, wrinkles, sun damage and age spots. Gold prevents premature aging of the skin by fighting off free radicals. Gold also has the ability to lighten the complexion. Gold mineral is also known to be used for joint and bodily aches and pains. Gold mineral fights acne and aids in the treatment of scaring by speeding up the healing process. Gold aids to smooth wrinkles and firm the skin and treats skin discoloration. Therefore, the cost of pure 24k gold mineral found in only the purest rivers in the world justifies the authentic product price. Do you have any idea how many travel to the Jordan river daily for the healing and beautifying benefits of the purest dead sea minerals. I could go into the benefits and necessity of all other ingredients in this particular product, but you’ve done a clear job of laying it out above to some extent as many enjoy the benefits of Vitamin C, Vitamin E and a skin softener in their skincare. Simply stating “preservative” is a bit unclear…Iodopropynyl butylcarbamate and Methylisothiazolinone are added to prevent bacterial growth, mold and/or fungi, another additive i’m certain customers are thankful for. Cosmetic Ingredient Review (CIR), an independent panel of physicians and scientists that assesses cosmetic ingredients, thoroughly reviewed the research on these additives and found them to be safe for use in personal care products at the recommended levels. Furthermore, the Food and Drug Administration (FDA), which regulates the ingredient safety in cosmetic products, backs their use when incorporated at concentrations determined safe and effective.

          I initially responded to this post only to assist if and where i could and raise public awareness as to why some may be “pushy” as I as well as so many others who have taken the time to post on here absolutely dislike to be put in the “pressure sales” position. My concern for the customer facing the pushy, sleazy salesperson is to provide awareness of those providing counterfeit, expired or refurbished product. Those salespeople have a need to be “pushy” as they need to unload their junk. I agree and sympathize as it is such a lousy approach and devalues an incredibly valuable product line. When the price starts out high and the pressure builds and the price drops and the pressure builds then the price drops…that is not an “authentic” product, that is a HUGE red flag as authentic product has mandated pricing from the manufacturers which would be impossible for an official distributor to reduce to those extremes given cost vs. retail pricing. “Buyer beware” was simply my concern for buyers that are unaware as the scams in this world are out of control in many areas and sadly many are unaware of that. Mazal Ent.(Oro Gold) does incur the major expense of a legal department to maintain control of counterfeit and refurbished product on the market. An ongoing costly and unnecessary battle compared to the massive amount of reproduction that comes out of China every day in every industry.

          However, enough said.. it seems your “opinions” have taken over this post. Stating “PVA” is in a product when it is not and insinuating that is a bad thing. Unsupported/unwarranted “opinion” that two companies Deep Sea Cosmetics and Mazal Ent. (Oro Gold 24K) are somehow affiliated when they are not. In addition stating Gold is a “gimmick” is again an “opinion”. Truth be told it is human nature to create negative “opinions” where we don’t have all of the facts, fair enough.

          I have over 700 repeat Oro Gold customers since 2008. I would personally, (I’m certain i speak for my customers also), find it difficult to spend $100 – $1000 on a skin care product once let alone repeatedly if it weren’t highly effective.

          1. Hi Brenda,

            Unfortunately the link to the New York Times article on the use of gold in cosmetics didn’t work, so here it is: http://www.nytimes.com/2010/05/27/fashion/27skinWEB.html?pagewanted=all&_r=0

            According to the article: “Dermatologists speak with one voice, saying that gold cannot help you, but it absolutely can hurt you, causing inflammatory reactions like contact dermatitis”. That’s not my opinion, it’s theirs.

            And btw, regardless of what you’ve read in the literature of cometic companies, gold is an element, classified as a metal. It is not mineral and it has no nutrients. It’s just gold. That would not preclude it for being useful to the skin, but research doesn’t show that it is, and instead it shows that it may be an allergenic for some.

            Now, dead sea minerals and in particular clay from the dead sea, can be beneficial to the skin, though they aren’t present in this particular product.

            The purpose of preservatives /is/ to prevent bacterial and fungal growth. All cosmetics containing water need to have preservatives, otherwise they can seriously harm you. But while preservatives are necessary for the product, in themselves they don’t do anything for the skin.

            My point in pointing out that the product had PVA (which I didn’t make up, it was listed on a website that sells the product, which suggests there may be two versions with different ingredients), was not to say there was something bad about PVA, but that the “peeling effect” is most likely based on the product, rather than on any skin coming out. I found it pretty interesting how both Oro Gold and Dead Sea Cosmetics sales people throughout the world demonstrate this particular product, saying that it’s your dead skin coming out. In any case, this combination of carboner with cetrimonium chloride, creates beads when applied to the skin. Now, as you rub it, you will rub off some dead skin – but not as much as the product seems to. That said, glue will do the same thing 🙂

            You are right that I’m only speculating that Mazal Enterprises are related to Dead Sea Cosmetics. But do you actually know that they are not? Do you know who owns these two companies? If you haven’t, read the cable from the US embassy. It doesn’t name the companies in question, but it does say: “A key player in the industry has a holding company that has
            more than 50 companies connected to it–shell companies are not unlikely.” It goes on to describe the methods used by these companies, and they pretty much describe the business models of both Oro Gold and Dead Sea Cosmetics. But again, it’s just speculation.

            I wrote this posting because this was quite an interesting experience for me. I was curious as to whether my experience was unique and whether the products were that good to stay in business, so I researched it and added that information to my posting.

            Then, after people started posting complaints on my blog, I decided to do some more research, and again I posted that. I’ve tried to be as factual as possible.

  12. My wife has also just bought some oro gold products and now I don’t know how to feel when reading all these comments. No doubt, the salesman was skilled. But all the negative comments refers only to the salesman and not to the actual products. Many reviews of the products on amazon are positive so I guess we will have to decide for our selves.

    We have bought the peeling product which according to the article above should have polyvinyl alcohol as a main ingredient. According to the box it is not included as an ingredient at all. I will rather trust the actual source (oro gold) instead of an independent website which sells the oro gold product. My conclusion is that the peeling might be over prized but I don’t think it contains PVA

      1. Marga, according to the box the ingredients are: aqua, glycerin, propylene glycol, carbomer, ascorbic acid, ceteartrimonium chloride, nut shell powder, tocopheryl acetate, gold, disodium EDTA, methylisthiazolinone, iodopropynyl butyl carbamate. That was it 🙂

        Apart from that there is also a certificate which says:
        Basic Characteristics:
        Beaten metal leafs with a thickness of 0.07 microns. The material was produced and analyzed according to the European food colorants specifications and can be labeled as E175 (Genuine Gold colorant)
        This product contains Pure 24K Gold from Italy.

        Let me know if any of the above raises a red flag. I just want to know if we can use the products we bought. I do however believe that gold is present in the products as I don’t think they would be able to sell their products if it was untrue. If the gold works is another discussion….

  13. What a horrible way to do business! It seems that Perth Western Australia has now been infiltrated. My only experience was to be given a sample, then comes the old question “have you got a minute?” to which i gave a most definite “NO”. The face on the sale’s girl was a picture, not happy one little bit. i had to laugh to myself.

    The product is not bad, just the sales technique.

    And yes, we have those annoying Dead Sea set ups in our shopping centres too. I give them what my husband refers to as “the look”, this usually stops them. Who are they to wave things in my face, and ask me intrusive questions. I saw one girl the other day literally block some guys way and proceeded to wave a piece of paper in his face. HOW RUDE!!!

    Sorry to rant but these sales techniques irritate me big time.

  14. I currently work for orogold and the Dead Sea kiosk and as I read these articles I think wtf are these people saying because look this is how it works retail prices are a suggested price for the company to sell it for but as a company and manufacturing corp. we know what it costs us to make the product and therefore can sell it as low as the price it costs us to make the product
    U all think that because we lower the price it’s face or a scam
    But u haven’t looked at it in our eyes if we sell it at cost to one or two people
    They will like the product and price and then tell there friends and relatives about the product so in our shoes we don’t make profit in 1 person but he or she will bring in more ppl
    It’s not a scam it’s that we c the after effects unlike most ppl that just look on there one experience plus u all mostly complain about the pushy sales tactics
    Me personally I don’t pressure ppl if they tell me no I just simply tell them were always here come when ur ready 🙂 and have a nice day and move on
    U guys gonna also understand its our job to sell and we have to follow certain systems that our boss tell us or if not like any other job u get fired

  15. I’m American but llve in London. They have an Oro Gold store near Bond Street, exactly the same sales tactics!! My friend walked out being suckered into spending over 200 pounds and was told that you got a discount by a saleswoman who claims that she’s a skin doctor!!

  16. How interesting all of this is. I am a 60-year-old male, and I am currently staying in a hotel in New York, due to a work situation. I was in the mall, and as I passed the Oro Gold kiosk, a person for whom English is a second language grabbed my attention and told me she had a suggestion for a Christmas present. When she showed me what it was–this tiny jar of some sort of skin cream–I told her I currently didn’t have a female companion to buy this stuff for. She was undaunted and she stated that men can use it, too, and she insisted I give her my wrist so she could demonstrate the benefits of this wonder cream. It was the exfoliating stuff. She applied a small bit to the inside of my wrist, rubbed it in, wiped it off, then applied another cream to it. She showed me how the cream was absorbed into my skin. She applied that same second cream to the other wrist, and showed me how the cream wasn’t absorbed as it was in the first wrist, which had been exfoliated.

    Now, though I’m a man, I do in fact exfoliate every so often, and I do it because it allows me to shave very closely. I am compulsive about a close shave. When I mentioned that I exfoliated, her sales pitch went into overdrive. She knew that I understood the concept. Then she tells me that she can offer these two things at this incredible low price. Okay. Depending on how much it is, I’ll give it a try. I asked her the price. She answered, with a straight face, that the price was $149–for each cream, the exfoliating stuff and the moisturizer. $300 for two tiny bottles of stuff. She emphasized that I wouldn’t be using it every day, so the supply would last a year. I still wasn’t interested. She asked me how much I’d be willing to pay for a good pair of shoes. I told her about $160. She said, “Well, this concerns your face, and that’s more important that shoes.” This was all spoken in her musical accent, and her attitude was insistent, put always pleasant. I told her that I just wasn’t interested in it at that price, that I doubted it did what she claimed and I’d go and research it more, and if it did what she said, I’d come back. She did not want to let me go. She said she’d give me a very special deal. She’d give me BOTH items, which originally were $149 each, for a TOTAL of $149. That she dropped the price so drastically so fast told me that this was some sort of scam product, and it wasn’t worth anything near what she was trying to sell it for. I told her again that I wasn’t interested, even at that price, and that I’d research the product on my own, and if it did what she said, I’d come back and seek her out–I’d ask for HER by name–and I’d buy it from her.

    At that point, her attitude changed. She became very cold and a bit angry. I guess she knew what I’d find once I began researching the stuff. She printed out something from a cash register which had her name on it, which she referred to as her business card.

    At any rate, when I want that close shave, I’ll use that apricot scrub, which you can buy at any drugstore or Wal-Mart for, like, $4. And after the conversation with the young lady, I was reminded that I was in fact out of the apricot scrub, and had been for a month. So on the way back to the hotel, I found some at Walgreen’s.

  17. This is so strange, I just walked past the store in Perth and was given a sample by a young woman, she asked me if I had a minute (which I did not as I was rushing back to work after being at the gym on my lunch hour) however to not seem rude I said yes, she started to give me the full benefits of using gold on my skin and asked me to come into the store, I then told her I really did not have the time but would be happy to try the sample and if I liked it I would make the time to come in. As soon as I said this her smile dropped and her eyes went cold, she stared at me for a few seconds before turning her back to me and walking away.. I have spent a lot of money of skin care products in the past and using based on the customer service provided and after using samples for a few weeks.. I now have no intention of bothering as the hard sell treatment makes me uncomfortable and I refuse to deal with it..

  18. I totally agree, and all the above customers who keep complaining, should grow up and take some responsibility. The staff spend 12-13 a day, explaining and demonstrating the fabioulus products to the customers. It is obvious that not all attempts end up with a sale. This is simply a marketing approach. Do you really second judge all commercials you watch and being brain washed about ? Do you really believe that the shampoo that promises Anti-Freeze or whatever, is really better than the other brands ?? Come on people, there is NOTHING wrong with the sales approach.The only thing that’s wrong here, is that you try to avoid taking responsibility for your own decision to buy ! Companies all over the world market their products and try to convince everyone that their products are better. Don’t try to blame a young sales representative who is working hard, for ‘forcing’ you to buy ! In addition, because you feel like you were trapped, you decide that you hate the product and make up all these false accusations. Why don’t you give it a try and see how wonderful it really is ?

    1. A sales approach that is based upon lying to customers is unethical and therefore wrong. Now, I’m not particularly surprised that kids right out of the Israeli military service may not see the ethical problems with what amounts to committing consumer fraud, I’m sure they’ve had to do much worse. But perhaps using them as arbiters of right and wrong is not the best of ideas.

      You have comments from people all over the world objecting to those business practices. Yep, these are the opinions of good, ethical people who expect others to behave in a similar manner. Rather than prey on them and try to blame them for the company’s lack of moral compass, why not use them as a role model? Do you really want to be a scoundrel?

      And pray, what “false” accusations are you talking about? I don’t think there has been anything said here that has not been documented.

    2. There is a difference between marketing and pure quackery. I did take responsibility by not buying anything from Oro Gold. The sales tactics was tacky and the ingredient list did not justify the exorbitant price. I am a chemist and this is pure quackery. You can get the same benefit from drug store products that cost 10 bucks.

  19. I’m having a problem with the oro gold deep peeling product. I have used it twice and both times it gave me a huge allergic reaction. First time it burned my face and my both eyes swelled up and i had to take antibiotics, cortisone and allergy pills to get back normal. I still had my doubts that maybe it wasn’t because of the product and I wanted to try the expensive product again. Second time almost same reaction. Face burned and got totally red and itchy again.
    Does any of you (maybe Brenda or someone who works for Oro gold) have ideas why I’m getting that kind of reaction of the deep peeling when all the other products seem to be ok for me? Are there some different, really strongly allergenic ingredients in that product?
    I use oro gold eye serum, eye cream, day cream, body lotion and body scrub as well and those all work well. I have bought all products bought from real oro gold shops, so im not expecting them to be cheap copies.

  20. I have had issues with OroGold as well. Yes, their sales tactics are awful, but as another reader said above, we can always walk away. What I have a problem with is the fact that if the product does not work, you will not get your money back. They offer you exchanges only, but this is ridiculous when you have paid hundreds of dollars for a product that doesn’t work (at least for me!). My mother, not knowing I had previously tried this product, was thrilled to buy me and my sister “the whole shebang.” Mom also bought products for herself. When I opened my gift and found it was OroGold, I told her about my very negative experience with the product and the company. She then told me that she had been using the product for about ten days, and she didn’t think it was working for her. I asked her if she had been told there were no refunds, which she had not. I asked to see her receipt — of course, I knew it would say “no refunds” on it, and it did. She has been in contact with the OroGold store in Las Vegas where she bought the products. The store manager is emailing a label so we can ship back the products, and they will give us “a better product at no additional cost, in exchange.” Mind you, none of these products (the gift ones) have been opened.

    So, in summary, I don’t like their products. They don’t work for me, and they are not working for my mother or my sister. I would like for my mom to be able to get a refund. But this is not going to happen, apparently.

    I am considering selling them on eBay, or as a reseller on Amazon… or I may even contact some of the people who have left glowing reviews for the product directly, and make them an offer they can’t refuse…. Or maybe I will go and stand in front of the store with my products in hand, and offer them at half price… or maybe I’ll file another complaint at the Better Business Bureau.

  21. I bought genuine products from one of your store-fronts. For your information, the toll-free number listed on your website 877-554-1777 does not work. It doesn’t even ring; it seems it is always busy. Is there another number to call? I appreciate your post here. It shows you care. It would be helpful if you could provide real customer service, including contact information that functions properly. Thank you.

  22. I, too, experienced this hard sales tactic on January 6, 2013 in Honolulu HI. Now, I have heard of the benefits of all the ingrediants, supposedly, used in these products…I ended up purchasing $500 in products [presumably at 1/2 price because of my stay at the Hilton Hawaiian Village].

    A day later, a fellow worker [with her husband] were in the same store, did not purchase the items, but the amount they were offered was substantially LESS then what I paid. Had I had the time to return to the store and discuss the matter I would, but I was there on business leaving 1/9/13 and did not have the time.

  23. As I read through all of these posts I keep hearing the same story over and over. These sales people are ruthless. I am so upset that i did not walk away from these people., but instead i allowed myself to be coerced into buying these bogus products, and I take full responsibility for that.
    Honestly, if you want real results, go see a good dermatologists, instead of these con artists, who frankly are being pressured by their higher ups to meet a certain quote. They are desperate, unlike people that have some moral form of ethics by which they live by.

  24. I just returned from the mall. I always avoid a high pitch sale. However, this time, I succomed to their insistance. The one eye that had the eye serum and eye cream applied definitely looked better than the other.
    When I went straight in for the million dollar question, I was quoted $199.00 each, but wait, I can get a discount today. $199.00 for one, the other free and a coupon for a facial. Bla Bla Bla Bla Bla. I walked away feeling like I avaoided a bad deal. I am 52, I look 52, do not want a face lift or botox. They can’t schmooze me enough to convine me I really don’t look 52. I’m a realist! Hopefully those that have the product can enjoy their purchase. I will stick with Clinique.

  25. Ok, I am back (again!).

    “- She couldn’t explain why so many people throughout the world have reported that OroGold sales people are Israeli (or otherwise have an accent that might indicate that they’re from Israel).”

    She is nothing but another liar! Please, take a look at Orogold Finland on Facebook. How come Orogold speaks Hebrew? And most of Orogold’s friends are from Tel Aviv? The Dead Sea Cosmetics and Orogold do have the exakt same selling techniques (throwing in “free gifts”, asking why you can afford to buy expensive clothes but don’t seem to care about your skin, etc.).

    I have spoken to a professor in Commercial Law (well known in Finland and abroad). He told me that if the customer gets the feeling that the company is unethical and illegal…. well, IT PROBABLY IS!

    And yeah, their homepage: http://www.orogoldcosmetics.com/contact-us/. Only a phone number (people all over the web have reported that they don’t answer). Complaints can be e-mailed to the company. But NO ADDRESS. All business students know that this is a big RED FLAG!

  26. I don’t think she’s a liar, I think she’s a low-level employee that doesn’t really know the details of the business. I’m sure that’s in a “needs to know” basis.

    But here is the address of the company & phone numbers from her e-mail:

    Mazal Enterprise
    19849 Nordhoff Street
    Northridge, CA 91324

    Toll Free: 1-877-554-1777 X132
    Tel: 818-886-3200 \ Fax: 818-886-3257

  27. A couple of days ago I received three products from OroGold, so that I can give them a try and report on what I think of them. I intend to do just that and I will report in a few weeks when they’ve have time to work.

    This is what I got:

    Oro Gold 24k Vitamin C Booster Facial Serum (see ingredients below). This serum, as far as I can see from looking at the ingredients, does two things: provides your skin with vitamins A, C and E and deposits a ultra-thin layer of silicone on your skin. The vitamins are great for your skin, helping fight off free radicals and even regenerate cells. The silicone, however, is a bit more controversial. What it basically does is seal your skin, temporarily filling out your fine lines and acne scars – so that your face appears smoother. The silicones also prevent moisture from escaping your skin, so it states hydrated. On the other hand, they also keep dirt and bacteria on your skin and pores from getting out, so if you have skin that is prone to acne, silicone gels may not be the best thing for you.

    I’m a bit too old for acne, but I do have a tendency to get whiteheads, so I’m a bit weary of using this serum. OroGold’s instructions are to use the serum after washing the face, as part of the night routine or under its moisturizer. However, given that the serum will seal my face, there is no point putting it under the moisturizer. I also don’t feel that comfortable using it at night, as I like my skin to breathe when I sleep. So I think I will try using it during the day, by itself or over a moisturizer.

    Oro Gold 24K Deep Day Moisturizer Cream. As far as I can tell from the ingredient list, this is a run-of-the-mill moisturizer. It has a very grown-up/European scent, which I really like, and a nice light texture, but it doesn’t have any magical ingredients or anything that would justify its prize. It does include several ingredients that are toxic and can be allergenic, and I would not use it on broken skin. While it is a day skin, it doesn’t have any sun protectors, so I’ll use it at night or if I’m not planning to be out.

    I also got the 24k Gold Intensive Eye Treatment Cream, but I haven’t analyzed its ingredients yet.

    Oro Gold 24k Vitamin C Booster Facial Serum Ingredients

    Cyclomethicone: silicone, carries perfume and ads powdery feel
    Dimethiconol: silicone, emolient
    cyclopentasiloxane: silicoen, fills wrinkles
    isopropyl palmitate: moisturizer, thickening agent
    glyceryl dibehenate: fat, viscosity-increasing agent
    gold: gimmick
    tetrahexyldecyl ascorbate: vitamin C
    ascrobyl palmitate: vitamin C
    retinyl palmitate: retinol/vitamin A
    tocopheryl acetate: vitamin E
    triticum vulgare (wheat) germ oil: has vitamin E
    phenoxyethanol: preservative
    ethylhexylglyxerene: preservative

    Oro Gold 24K Deep Day Moisturizer Cream Ingredients

    Aqua: water
    Glycerin: humectant
    Propylene Glycol: penetration enhancer
    Helianthus annuus seed oil: sunflower oil
    caprylic/Capric trigyleride (fractioned coconut oil): emollient
    Betaine (trimethyl glycine): anti-aging & whitening
    isopropyl myristate: emollient and makes cosmetics feel less oily
    cetearyl alcohol: emulsion stabylizer
    tocopheryl acetate: vitamin E
    cetearyl glucoside: emulsifier
    butyrospermum parkii (shea) oil: skin conditioner
    glyceryl stearate: emulsifier/thickener
    peg-100 stearate: emollient/emulsifier
    dimethicone: silicone
    petrolatum: petroleum jelly
    sodium pca: humectant
    ascorbic acid (vitamin C): anti-aging
    carbomer: controls viscosity
    triethanolamine: pH balancer
    ployacrylamide: binder/thickener
    c12-14 isoparaffin: solvent
    laureth-8: surfactant
    gold: gimmick
    disodium edta: preservative
    bht: antioxidant/preservative
    methylsothiazolinone: preservative
    Iodopropynyl Butylcarbamate: preservative (allergen/toxic)

    Note: some ingredients have multiple uses, I’ve listed what seems to be the primary one.

  28. These are the ingredients for the 24k Gold Intensive Eye Treatment Cream

    I will say that I’m impressed. They seem to be exactly the sort of things you want to put under your eyes, in particular if your problem is puffiness. Indeed, I bet this is the product that they tried on me at the store – which did, significantly, reduce the puffiness in my eyes.

    I will try using this in the morning and, if indeed it reduces the puffiness, I’ll probably put it on then.

    aqua: water
    glycerin: humectant
    c12-15 alkyl benzoate: emollient, skin feel modifier
    caprylic/capric triglyceride (fractioned coconut oil): emollient
    cetearyl alcohol: : emulsion stabylizer
    cetyl alcohol: emulsion stabilizer and opacifier
    gold: gimmic
    palmitoyl oligopeptide and palmitoyl oligopeptide 7: increase collagen and production of connective tissue
    caffeine: anti-inflammatory (reduces puffiness)
    tocopheryl acetateL vitamin E
    retinyl palmitate: retinol/vitamin A
    glycine soja oil: soybean oil
    simmondsia chinensis oil: jojoba oil
    olea europaea fruit oil: olive oil
    camellia sinensis leaf extract: green tea extract
    glycyrrhiza glabra root extract: licorice root extract: humectant
    aloe barbadensis leaf extract
    polysorbate 20: emulsifier
    ceteareth-20: emollient and emulsifier (toxic if used in damaged skin)
    allantoin: anti-inflammatory and anti-irritant
    chrysin: anti-inflammatory
    n-hydroxysuccinimide: activating reagent for esters
    butylene glycol: solvent/thinner
    carbomer: controls viscosity
    acrylates/c10-30 and
    alkyl acrylate copolymer: thickener and stabilizer
    triethanolamine: pH balancer (toxic)
    disodium edta: preservative
    phenonyxethanol: preservative
    ethylmexylglycerine: preservative

    1. Marga, what were your longer-term benefits? Did you also try the eye serum, as well as research its ingredients? It seemed to have an immediate tightening effect when applied by the salesperson in the store (eliminate nearly ALL puffiness, bags and fine lines, which was scary incredible). Was horrified by their sales techniques, but man, this two-step eye treatment did produce results (was pulled into their store at a mall in Southern California yesterday).

      1. I gave away the serum, but I used up both the eye cream and the face cream. To tell you the truth, I couldn’t see any results, but then again, that has been true of all other creams and lotions I’ve used. I have fairly normal skin and don’t usually have puffy eyes, and I continue to age and develop wrinkles and fine lines no matter what products I use or whether I use none at all.

        I wonder if the product they use at the store is not an eye cream per se, but something closer to a primer.

  29. I can only say that I am glad I am not the only one. I personally found the exfoliating product smelled gross and It took me more than a day to get it off. No exaggeration. And then I too found I couldn’t return it. I sent an email to Judy – I’ll let you know if I am successful.

  30. Well, its really sad to see this kind of racism on the web because it is an Israeli product. What’s your grudge really? the price? Well, how many of your own American goods are over-priced may I ask….almost everything. And not to forget the high end designer garbage made in/ for America and Europe. Does a handbag (Louis vuitton) have to cost 3000 dollars? I don’t think so, but still people accept it as something of luxury and class and buy it. While our Israeli products are really good and helps you improve your skin and sourced from Natural resources- and you start off with your racist rant.

    1. Ashley, according to OroGold, however, they are /not/ an Israeli product. They have no ties to Israel whatsoever. It’s just an unexplained coincidence that the OroGold sales people all over the world happen to be Israeli. And it’s just a coincidence that OroGold’s store sales tactics are the same as those of other “dead sea cosmetics companies”, which the always-so-anti-Israel US government has found to be money laundering scams.

      And the “grudge”, Ashley, are the bullying sale tactics and the lies.

  31. I too was suckered at the Las Vegas OroGold store in Caesar’s Palace. The products did seem to work and my skin was silky smooth & soft. I bought the Anti-Aging Eye Serum, Intensive Eye Treatment Cream, Facial Serum & Deep peeling product. I was wary of the high price and thought there was real gold (there is gold flakes)in the Facial Serum. I have osteoarthritis and inflammatory arthritis and people I know have gotten gold treatments for their arthritis, which is why I bought the products. I should have know better from the high pressure sales and he kept lowering the price every time I said I can’t afford it. The sales person was from another country. He kept telling me that Celine Dion and her husband Rene use the products. He said the products I bought would last a year. Start out using them daily for the first week and they twice a week after that. Since I’m stuck with the products I plan on making them last as long as I can to get my money’s worth. It should be illegal that a company can say there’s gold in the product when there isn’t (false advertising). Or maybe there is some kind of gold in the products. Guess we will never know for sure.

  32. Hi I am unsatisfied with the product one of the associate did say I could not return my product. So when decided to return it they said no returns I was and am angry about the lie!!! WILL YOU PLEASE REFUND THIS PRODUCT!!!! My name katie

  33. It’s crazy the things I read on here. First of all I am a customer of Oro Gold when I can afford it 🙂 the first time I was stopped I sat through the whole demonstration and did not buy the product because I could not afford it. Why in the world are people so upset about the sales tactics it is the sales persons job to sell to you. When I didn’t buy anything and walked away no body stole my card and charged me, no one screamed at me and certainly no body physically forced me to do anything 🙂 so the only thing that people are unhappy about is the price

  34. Just want to let you know that I am going to send the following email to Judy to see if I can get a refund for the $600.00 CAN worth of OroGold products I recently purchased

    “Hi Judy, I recently purchased a bunch of orogold products as a trade show in Vancouver, BC Canada. Spent approximately $600.00 CAN for products that seem to be drying out my face, and bringing out pimples. Does your company offer me a refund for the products I have, that seem to be doing more harm than good to my face.

    Your prompt reply is greatly appreciated”

    I’ll keep you all up todate if I get a response from Judy

  35. I met a salesman in the mall at a kiosk. He tried to sell me a set of body butter and salt scrub for $250 and said he would throw in 2 sets for free. I purposly left my debit card at home that day because I was saving for a car. After I left him another salesman at another kiosk (both Orogold) stopped me. He wanted to see my hand and I told him the other man already showed me the product. I then told him how much he was asking and he told me not to go back to him. He was selling the same products for $29 a piece. I had $59 on me and he let me buy for that amount. He also gave me samples of the daily moisturizer for my face. I have rosacea and have to be careful what I use. I took the samples home and used them. I was amazed that it was helping so quickly. My mother even noticed the difference. I was so impressed that I decided to go back to him to buy the moisturizer. When I met up with him he said he was glad it was working and recommended the deep peel. He sold me the peel (the same amount it is sold for on Amazon) and gave me the moisturizer at no cost. I saw him again yesterday and he asked how it was all working for me. I told him the peel makes my face break out more. He recommended I keep using it only once a week and gave me the lotion cleanser at no cost. Not all the salesmen are bad…

  36. These blogs are genuine because your product is a total ripoff and the salespeople should be charged with fraud which would make them criminals. I posted on Facebook and it was taken down within seconds. The only reviews on here are false just like everything else with your products and company.

    You have stolen over $1,000. on my credit card and I will file criminal charges if you do not take care of this immediately.

  37. I thought they were just some band of gypsies with the same accent and sales pitch. I have never felt accosted at the mall before I stepped into one of their lairs. They ripped me off, didn’t give me the product they forced down my throat, overcharged my credit card $1,000 and then threatened to call the police when I said I would write a review. They are crooks! Unless you have been double teamed by these fraudulent people you have no idea how much pressure you can be put under. Ridiculous! The malls should not allow this! Don’t we have a right to feel protected when we actually go to stores and purchase things we want and need? Have you ever had to negotiate a price in a real, honest store?

    1. Ruth- Wow, you have anger issues and are racist. “some band of gypsies?” That is a pejorative. Look into the term, doll. While most of you are at it, look into the laws in your area. It seems most of you are angry because you lack will power. Instead of taking culpability for being talked into spending money you obviously don’t have, you blame the salesperson. How pathetic.

      Ruth, how did you walk out of a store, physically, with the wrong product that they “forced down your throat?” Not buying it for a New York second. You sound like a house frau who was desperate to believe what a trained salesperson told you and read into the situation what you wanted … nay, needed to hear. You’re probably knee deep in cognitive dissonance.

      If they “overcharged” your credit card for a felony amount (in most US states) why in the name of Zeus’s b**th**e did you not call the police and your credit card company? Don’t even try and tell me Visa, MC, etc does not allow that as I even am allowed to do so with my Chase Palladium and World MasterCard. So, they “threatened to call the police” of you wrote a review and you were naif enough to believe that? No wonder you bought the product.

      YOU made the decision to “step into one of their liars” and now act as if you were forced. Yes, you made a bad decision and they were most likely high pressure sales people. The US is a capitalist society. I suggest you learn to function within that structure a bit better. Try using will power, learning to say NO and accepting YOUR part in a situation in which you played a role. Stop blaming everyone around you for YOUR behavior.

      Lastly, just because a product does not work for YOU does not make it a scam or fraud. I have seen little to no evidence or cited sources that point to that premise. I was at a very exclusive shopping center this evening and had a young lady at Gold Elements stop me at the door as I was walking by for free samples.It is my birthday and I stated as much and told her how old I was. She didn’t believe me, as most people do not. She asked me to come in and I did, with my male best friend following. I had JUST spent over a $2,000.00 on Oud oil (agarwood tree) and some other essential oils as my BF and I make our own products. Yes, she was pushy but my friend and I played our usual banter that threw her for a loop and off kilter. By the time I left, I had a birthday gift, more samples than I need, and she was not about to push either of us … because we don’t kowtow to peer pressure, pleasing the world and societal norms nonsense. Take some culpability for your part in that transaction instead of trying to run the dozen as some Internet warrior. Unbelievable.

  38. So now listen. Your 4 products is worth 40$ that is how much they pay for it. Now you have a real reason to get pissed.

  39. I recently purchased ORO Gold products at a mall in Massachusetts, I felt like the sales person was very pushy and I did purchase some items and a “free” gift for $300, and your right I should have felt good about it but I was thinking…what the heck just happened!

  40. Not only do they scam and are scummy but our local ORO Gold store employee, owner, etc took advantage of a vulnerable adult experiencing noticeable disabilities. The worker tricked the individual into thinking she was his girlfriend and within 1 hour took him to 3 ATMs and drove him to the bank stealing nearly $2,000 from him!! Her owner supports her actions and she was only “suspended” or so they say for a few days. She is back at work at ORO Gold and they support taking advantage of individuals ever piercing disabilities which is the lowest of low!

  41. I just had terrible experience at the Oro Gold shop in Bond street in London.It was a nightmare but I liked the product for the eye care.The israeli salesman put so much pressure on us that at some point I felt completely unonfortable, i started to sweat and my heart started to pump fast.Thanks God i was able to excape but the salesman was viisibly upset.

  42. Marga,
    In response to your blog “- She says that she will be happy to send a refund to anyone who contacts her. Her e-mail is judy@mazalent.com” I’ve sent 3 emails explaining that I would like a refund of the Vine Vera products I purchased and why (product caused skin allergy) Judy White ignors my emails. This does not surprise me at all given the companies reputation and unethical business practice.

  43. I have contacted this company via phone and explained my situation and difficulty in getting a refund for the products I purchased at the kiosk in The Oaks mall in Thousand Oaks, CA. I explained that I experienced skin irritation from the demo. Unfortunately, their response was that this was an individual business that has the right to set their own return policies. All they could do is contact this independent vendor and recommend that they work with me and allow the return of unopened and unused product.

  44. I have contacted your company in Northridge CA. I explained that I had experienced an allergic reaction to the product Vine Vera. They told me that the individual Kiosks can set whatever refund/return policies they want. I was told they could only recommend to the individual Kiosk vendor that they work with me on my refund request. I have also contacted mall management and they are going to help me as well. They stated that they have had many complaints about the vendor Vine Vera and OROGOLD.

  45. Orogold-
    I was looking your company up online after my 12 year old daughter purchased some of your product. While  visiting family out of state last summer she ended up spending all the money she just earned for “A’s” on her report card on your exfoliator that, at 12 years old, she absolutely did not need (and has scarcely used). I am not asking for a refund as this was a lesson learned for everyone involved. I hope this gets to your sales staff as to targeting children and teens. Granted, my daughter does not look her age (most girls do not now-a-days) but she obviously is not an adult.

  46. I was shopping today and puchased the peel, night cream and face cleaner. After reading this, I do not want the stuff. Does anyone know who I can contact to return it, if that’s even possible to do? Any help would be greatly appreciated. Thank you!

  47. Hi, we have just had a great shopping experience at orogold in Garrick st in London. It is some of the best sales tactics I have come across in ages. Some might call it high pressure, but we were not made to feel pressured in any way. Of course these guys want to sell their product, why not? We had a wail of a time. Got two facials and spent a not unreasonable amount of money. Our experience was great. And to be quite frank if the level of service could be as good as this across the UK, the recession would be over much quicker. The product didn’t seem much more expensive than other high end brands. We will find out over time whether or not the quality is up to scratch.

  48. Hi All,

    Like all of you, I have experience the hard sales and intimidating staff, like you I have try to contact Judy, but no reply!!!!

    Now it seems that they are in London!!!!

    I guess I will never get my £250 back, but the question is how can we stop them and make sure that nobody do experience what we have experienced and shame them ?

    All comment welcome, even from you Orogold!!! My intention is going to shame you!!

  49. I feel lucky. I too was given the high pressure sale today at an Oro Gold kiosk in Florida. It started out with the eye gel and cream both for 199$ each. Then the exfoliant was thrown in for free. Then somehow just for me if I didn’t care about the box she could give me the 2 of them for 199$ because she couldn’t sell the one due to the damaged box. Then she would walk me over to the other store where she would sign me up for a free facial. I told her I had to discuss it with my husband and she seemed taken back and said, You have to ask your husband?. Of course I don’t have to but it gave me the opportunity to throw her off of her sales pressured pitch and allow me to regroup and walk away. I didn’t like where she said the gold starts working on the muscle etc. If it was that good a product they wouldn’t have to leave people feeling taken advantage of.

  50. I was reeled into this store today at the Galleria…and damnit I bought the eye serum and the exfoliant…for a whopping $200. After reading this blog (which unfortunately I didn’t read earlier) I have decided I want to return for a full refund. I’ve emailed the above email to see if she will respond and I have high doubts she will. What do i do now? I have not opened the products…so can I get a refund even though on the receipt it says i can’t? That’s a bunch of BS. Please help out if anyone knows what the next step is.

  51. hello,
    I’m orogold representative in the Philippines.
    i have noticed many of the concerns on this blog and i would be happy to clear a few of them, in behalf of orogold Philippines.
    1. the sale’s staff in the Philippines is philippino only. sometimes we invite brazilian/ russain/ israeli managers to teach the philippinos about the products ingredients. we invite those who have experience with orogold international to guide us professionally.
    2. we guide our sales personnel to be hospitable to our clients. they are approaching to clients, same as any real estate broker, perfume salesman, rustans sale people and many more concepts in manila. they do so because they believe they can offer a product with a great value for our clients. we were aware of ronnie’s incident and he is no longer connected with us.
    3. orogold products are great, i use them myself. especially night cream and vitamin c serum. statistically, in our market, if a client will try it once, he will purchase again. most of you said so yourslefs
    4. price – we have just been awarded best anti aging company in the Philippines. you are welcome to check it online philippinesbestcompanys.com golden globe annual award 2013, national data research and marketing services inc. we offer great value for our products, and our clients are very well aware of that
    5. services – we give an amazing service – you can actually see what you get before you buy. say whatever you say, with us you can try, ask, check, the salesman will demo the product on your skin to try. you dont buy a box from a shelf – you buy something you understand. returning policy for our cosmetics products it is a little more complex. we cannot resale it after you returned it, unlike many other products. yet we do grant refunds in some cases. we are accessible for any concerns thru our website orogoldcosmetics.ph and our facebook page orogold cosmetics Philippines and any of our branches
    6. we are aware that there are some concerns in some countries abroad about pushiness, and we are sorry if some of you got offended. we handle fast and direct with misbehavior with our sales staff here. i will be happy to reply or assist in the communication channels i suggested before. any comments and concerns will be received with much appreciation.
    have a wonderful day

    1. exactly. i could have answered “judys” questions as well and i am just a sales representative.

      thank you for posting this, this is what people dont get.

  52. hello
    i was walking in the airport in Johannesbourg and I just had few hours of sleeping when a young girl went to invite me for her wonderful orogold product…. I sit, she started to put me cream for one eyes…and she started to confuse me with all her prices…I was to tired to understand the real price with my own currency and i just told her, i will see later, i m tired….and she left me. i called her back for my other eyes…She did it with a very bad face and did not talk to me again….No bye bye….
    And you know what….i was looking at her properly and she had a very bad skin…..

  53. I have contacted judy@mazalent.com and i actually got a reply from one of her customer Service team memebers :”Thank you for your email. We appreciate your feedback and your email to Judy White, the customer relations director. My name is Mary and I am a customer service representative and will helping you with your claim. Customer service is very important to us and we would like to address it. Please call me at 877-554-1777 or provide us with your contact information to provide us with more information, in order to process a claim. Thank you.” But just FYI, the number doesn’t work. I have asked her to send me another number to call her on and I will update you all if I manage to get somewhere with this!!

  54. Asley!you do accuse ppl of racism while the matter does not have to do with anyones race! That a poor tactic as Orogold shops.
    Today the guy offered me a demonstration of the cosmetics and then tried to make me feel guilty that he let me to try such an expensive products and I don’t want to buy it when in fact I didn’t ask him to demonstrate it. Not ethical tactics-no matter what nation!

  55. Hi Marg,
    WELL I must say I am also very confused over all this reading bad and good I purchased OROGOLD products
    24K Vitamin C Booster Facial Serum (Using)I have found this to be quite good
    24K Cell Renewal Night Cream (Using)This seems to be good on my face and complection
    24K Deep Peeling (haven’t used this as yet)
    I was actually going in this morning to purchase the 24K Moisturizing Cream and the eye Serum BUT now I unsure of doing this. I usually use OmeVeda and this has been great has really balanced out my completion I just thought with the changing of the weather winter time try anew one, the sales reps are from Perth Western Australia and have been up here in the North West Port Hedland I had a sales lady I didn’t find her pushy at all I did say to her that her sales pinch was great just like she was reading of a running script and yes it is expensive but haha they do drop the prices to get you interested I actually had a look at the receipt after reading this and there is no where on it that says “No Returns” I also was given a $99.00 dollar vouchert o go into the store Murray Street Perth WA (Customer copy receipt (DA Vinci Makeup)hmmm do I get the other products I was going to??????
    Totally Confused

    1. I would not buy the 24K moisturizing cream. Even leaving aside how slimy this company is, that particular product is way overpriced for what it is. I copied the ingredients in the cream in one of my comments. As you can see they are pretty common ingredients. It’s nice that the cream is based on sunflower oil rather than the mineral oil many cheaper creams are based on, but that’s not a particularly expensive oil either. The two main ingredients are water and glycerin.

      My advice when buying a moisturizer is to look at the ingredients rather than the brand name and go for value for your money. I’m sure there are many local product lines in Australia that make great products for less than Oro Gold. I’d go for that.

  56. Wow, same experience with hard sale and creepy sales people at a local mall today. I walked away without buying anything but only after the two for one offer on an exfoliator (which he claimed would last two years) and a moisturizer (which was supposed to last one year), and a “gift” of a lavender soap bar. I didn’t think it was worth 178 dollars, and resented the pushy sales techniques. Having said that, the store was packed, so obviously it works on a lot of people.

  57. The Story – The Good – The Bad – The Ugly

    Just finished my first jar of exclusive OroGold Day Creme. I am 62 and I was seriously thinking about visiting a Med Spa. I have good genes and have always had good skin tone and because of my oily skin, I do not have wrinkles or lines. But I hit the brick wall of aging and I was determined not to let my natural beauty go by the way side and look like the many eyesores of society that do nothing to better themselves.

    I was in that mind-set while in Waikiki at the Hilton Hawaiian Village when I walked by the OroGold store. While I could not deny my needs and the sample results, I was appalled at the carnival actions of the people that were like gypsy style of tricky, hard sell, underhanded, conniving, low-life style of manipulation.

    Even with how much I detested their sales methods and felt dirty when I walked out, I could not walk away from my need to do something for my loss of youthful sagging skin and to do it without surgery and injections. So, I bought the five jar Exclusive set and took it back home with me. I used it a little and then stopped because I could not figure out the best way to include it into my previous skincare line that is the best in the World ( Epecuren ). The set sat there for months and finally, I decided to just use the OroGold Day Creme, every morning. Every day my face was improving and right before my eyes.

    List of Improvements:

    Firmer fuller skin tome
    Smaller pores
    Full lips
    Supple youthful skin.
    Acne scarring on right cheek completely disappeared.
    Skin on throat improving.
    Eye area overall improvement in skin tone.

    I purchased this OroGold on 12/12/12 for my 62nd B.D. and only 3 months ago I began to use the Day Creme every day. It is 5/28/13 and I have been in Waikiki for 2 wks. and last night I ran out of my Day Creme and I was frantic. My Husband began to search online to find the best pricing but I told him, I need it NOW – I can’t wait. We are not at the HHV and we did not want to drive there so he went on line and found a Scoop posting which revealed OroGold to have also opened up in The Sheraton Waikiki.


    WE decided to call first and when I called, I asked for a price match of $128. for another jar. I know there are other products for each part of the face and I have the but I have just been using the Day Creme for convenience of traveling with one jar.

    The products i have are NOT related to the Dead Sea Mineral line. Mine are made in Italy. We all know that Italians can be hard nosed and very abrasive. Remember the Italian Mafia in the U.S. Just speculating that they really do not understand how to market to Americans.

    My Epecuren brand of skincare is all plant and fruit based ad organic. OroGold has Chemicals but it shows visable improvement.
    If you go to a MedSpa, you will get all kinds of chemicals, surgery and injections.

    For me, I am sticking with OroGold and I deal firmly with the sales reps and outsmart them.

    I read most of the posts and the one thing that is lacking in each one is they do not have the experience or confidence in having seen great results with the product as I have. Go for it if you want to stay out of the MedSpas and give your bank account a rest.

    Do not fall for there junk sales routines and become informed.


    1. Actually, the Israeli origin of Mazal Enterprises and Oro Gold has been confirmed. See the article below. And isn’t it interesting that they lied about it? When I spoke with Judy, she swore that the only relationship Mazal had to Israel was that the owners were Jewish.


      As for where the product is made, mine say “made in the USA”, but it’s not inconceivable that they may have multiple manufacturing facilities (or rather, contract with manufacturers).

    2. Hi DC,

      Since you seem distraught by the condition of your skin, I wanted to offer you my opinion on skin care: the best skin care is not in a bottle or at a doctor’s office, but simply in our diets. Lots of vegetables, especially fresh veggies on a daily basis will detoxify the skin and give you a glow. Add to this healthy fats such as coconut, avocado, olive oil, nuts, and chocolate (sugar-free only). Eat no sugar and no carbs. Protein in moderation. This diet will smooth out wrinkles and give you a healthy, youthful vibrance. I am 41, use no skincare products and don’t have any wrinkles. I’ve been curious to try non-invasive laser facials such as Skin Laundry, but that’s about it. I don’t know how I found myself in an OroGold store since I am the last person to buy a skincare product, but they have a very slick sales tactic (I had no trouble saying no just b/c I know what real skincare is all about, but I feel bad for all the people who get suckered!!) Google Carol Alt, who’s in her 50’s, and you can see the benefits of a good diet. I’ve heard her speak and she is really passionate about the importance of fresh food for good skin, so I’m fairly confident that she doesn’t do plastic surgery. Best of luck to you! 🙂

      1. I have no doubts that a good diet does marvels for your skin. So do good genes. And, in the case of wrinkles, your past and present exposure to the sun. But I’m very weary of using any celebrities as proof of anything, mostly because we see them perfectly made up and through the eyes of a camera. So I looked up Carol Alt, who started as a very beautiful woman, and came out with this article: http://answerguy.com/2011/07/29/truth-advertising-carol-alt-julia-roberts-lancome/ What I didn’t find is any other photos of her without makeup. Now, it’s not like I doubt that a woman can look beautiful and (almost) wrinkle free in her 50’s, she actually looks a lot like my sister in law who at 50+ looks at least 10 years younger (and is very careful about her diet). But Carol doesn’t seem to feel confident enough to go out without makeup.

  58. In regards to the owners being Israeli, who cares. It is known Worldwide that the Jewish People have the blessing of Abraham upon them and no matter what there tactics they will be leaders in everything good and bad.

    In regards to the product being made in the USA, I wish it wasn’t because the FDA is the enemy of the true American people as they are killing us all with toxins they allow in everything. This is why I always use non-toxic Epecuren products. there are some things that simply can’t be done at this time with out adding chemicals because must people are not careful with their jars of products and because it is too costly to do things in a healthier way.

    I know a lot about everything that is applied to the body or ingested in the body. No one is any worse than the FDA except China.

    Before I purchased this product i went on line and did my research.

  59. I too have mixed feelings about OROGOLD andI recently experienced the same “joyful” sales tactics as many mentioned above at an OROGOLD store at the Galleria Mall in Dallas, TX. After several “no’s,” I ended up spending $300 on three products (eye serum, exfoliant, and facial moisturizer). I left the store with a sick feeling of buyers remorse and almost felt bullied but justified the purchase to myself because it seemed the product worked and I felt as if I got a deal.

    Well it’s now two weeks after my purchase I have really noticed a difference on my skin and more importantly, MANY of my family and friends have all commented on how “radiant” I look. I’m a mother of a 10week old and 18month old , so sleep is something of a luxury these days. Point is, I am really enjoying the products, my skin feels great and I love the way it smells and I truly see a difference.

    I struggle referring friends to the OROGOLD store due to their sleazy sales tactics. I wish they would just sell the product like most reputable cosmetic companies. If I will buy the product again is yet to be determined. I was emotinally drained after walking out of the store.

  60. Hi I got scammed at Oro Gold at Outrigger Reef on the Beach Honolulu whilst on holidays a couple of weeks ago. Had just checked in after a 9 hour flight and decided to check out the shops at Outrigger. I was called over initially to try a sample – big mistake! Next thing I know another lady appeared and I’m seated in a chair while she applies cream around my eyes! Granted I did see an improvement , under my eye looked less puffy. I said no not gonna buy then she offers me a “free” facial. I told her I would come back tomorrow – no only on offer if you buy something now. Probably because I was tired after my flight she eventually wore me down(it’s what they do!!) and I walked out with about $300 worth of products! I immediately went up to our room and burst into tears I felt like such an idiot. I didn’t go back for the facial and spent the rest of my holiday avoiding the shop! To be fair I DO like the products but have seen them much cheaper on Amazon. In summary it’s the hard sell tactics I hate and for those if you who say to just walk away its not that easy! I should be a me to browse through the mall without being accosted by these crooks! We also have them over here in Australia but as the Dead Sea or Seacret products. I have seen them at various Westfields and have managed to avoid them. I have never ever ever seen this sorts of sales tactics in my whole 52 years! Never again!

  61. hi ..im a costumer of orogold for years and i can tell you that from reading about the company most of the compline is about the service and about the refund policy. non of those about the products.. because the products are amazing and the actually work have you ever hard about the problematic mask for acne??! it gave my child a smile on his face when he needed to go to school so not everything is bad. I also got a full refund when I needed in south moulton street and they were nice about that.

  62. its funny, i have easy answers to most of those questions you asked judy. they’re really very simple and i now wonder if you made up that conversation and judy for that matter. i mean really i do. im 21 years old born and raised in america. i work at these kiosks, i sell these products. i work alongside these terrible jews everyday eleven hours a day. i also look up to these terrible jews and am now open minded, keen in sales, and in love with the product as well as the high commission vigorous sales.

    you know what the problem is? its not us, and i say US bc use the same vigorous sales techniques the “israeli’s” use. the problem is YOU and BUYERS REMORSE. these people are classy, intelligent, driven people. i’ve learned so much from them and hope to in the future.

    i also hope to stop you, make you feel a little less alone, because obviously this purchase has excited you to the point of making very serious accusations and therefore you have no life, and sell you hundreds of dollars worth of products in the near future:) bc i can do so easily and the product is good. seeyou in your nearest shopping mall soooon:)

    1. What they sell is plain quackery used to fool the naive and gullible masses. With the exception of gold, which does nothing chemically or medically to your skin, all other ingredients are typical for cosmetic products. How much are they paying you to post here?

  63. the salesperson told you it was good, now this lonely blogger is telling you its bad. now you are extremely conflicted. not only are you the perfect customer because your blatant inability to try the product that you bought and create your own opinion, you are gullable lauren. try it instead. you’ll be happy with it.

  64. Wow! I’m absolutely amazed! Here I thought I got a good deal. Yikes!
    I was approached by a male sales person in the Mall here in Southern California this past weekend. I thought him a bit aggressive BUT not rude. I told him to hurry and bottom line it for me because I had somewhere to go and I was in a hurry. I gave him a few minutes because I didn’t want to be completely rude; and like I said he was not rude to me.He told me he was an Israli and asked my ethnicity and age. I said was African American and 62. I was not offended by him asking at all. While he was applying the face peel on my wrist he asked how much I would pay for a good skin peel. I told him I don’t use a lot of products on my face and people tell me ALL THE TIME, I have good skin. I told him . . . AND that is BECAUSE I don’t use a lot of products on my face.
    Long story short, I did buy a jar of the peel. I was sucked into being amazed at the dead skin, i.e. glue =:-( being rubbed from my wrist and the area looked lighter! But an oatmeal mask will do the same thing!
    Anyway his quoted price was $75 for the face peel but because he ‘liked me’ he would sell it to me for $65. He did not pressure me to buy anything else. AND, then he gave me another jar ‘free’. ‘Free’ means I paid $33 for both jars.
    If he had quoted a price of $149/per jar initially . . I would have been soooooo out of there! Because isn’t there a number or a limit to what you will spend/pay on the ‘to good to be true’ stuff? I know I have a walk away number! All things considered, I only paid $30/per jar AND I said ‘yes’ to that. I was willing to live with that. Because I could have just as easily said NO THANK YOU, I’m not interested and did my about face!!! I’m gonna finish using the peel to take whatever dead skin it does take off of my face and chalk it up to ‘lesson learned’.
    As far as the unethical sales and customer serivce tactics that some have experienced,you have the responsibiity and right to walk away from rude people! ‘Just say no’.

  65. The product is not Israeli. It is manufactured in the USA & the gold is from Italy. Many of the salespeople are Israeli. The ones I dealt with were very nice & not at all pushy. They did speak a lot of absolute crap about the products. Fortunately I had already checked out all the ingredients and they are all really effective. I don’t believe for 1 minute that the gold penetrates the skin & does all things the sales lady said it would do. But the other ingredients are fabulous – collagen, vitamins, herbs, aloe Vera, dmae etc. nothing wrong with Israelis selling the product if they are approved to work legally. Someone just taught them some very crappy sales techniques that will only do long term damage to the brand image, no matter how good the products.

  66. I don’t think racism means what you think it means. Everybody hates fraudulent practices, it doesn’t have anything to do with ethnicity or religion.

  67. Another victim or good value for money bargain.
    At this stage don’t know. Walked passed kiosk in Westfield down-town San Francisco, half an hour later bag of items, peel, day and night scrub another bottle not even sure what that was and two polished up fingernails with the kit to do the rest myself and $300 less on the credit card.

    Been overworked and my 49 year old skin was showing it. Puffy eyes from too much computer work and late night’s. Skin looked better. Price is not unreasonable if it’s a good product.

    But hey ten out of ten to the hot Israeli chick that served me. Yes it was pushy. Yes said no multiple times, yes got the “free samples”, look what others paid tactics.

    Hopefully the snake oil works, but Adi was a real charmer.
    I give the product the benefit of doubt and will use it. I’ve wasted more money in my life for less than the half an hour of flirting and pampering I received today.

    1. Many people do report that the products work. And even if they are not miracle workers in themselves, now that you spent $300 on them, you might as well use them. And using the products is likely to be better than not using anything at all. And if you’re spending $300 to put things on your face, why not go the extra step to help your skin by watching what you put in you a bit more? Drink more water, eat more food with vitamins A, C and E, and your skin will look better 🙂

  68. Thank you for posting. I had the exact same horrible experience (as described by so many of the other posters) at the Mall of America earlier today. I felt so violated and ripped off. I literally felt like I was being “mugged”..but without a gun. Sadly, they got my fifty bucks and I left the mall feeling violated, defeated, and cheated. Not only that…but gross…as the sales man kept telling me what a sexy woman I am and standing uncomfortably close. These people disgust me!

  69. These folks ran the most annoying kiosk in our local mall for months before graduating to a store… But the salespeople still lurk outside the entrance and try to rope in everyone who walks past. A coworker of mine asked, just for fun, what qualified one to work there… She used to work for Sephora and is a very pretty, intelligent, elegant, stylish and well put-together African-American woman. The salesman asked her how old she was, then proceeded to say that everyone else was “much younger,” so she would feel very out of place. Here’s the kicker: she’s twenty-three!!

  70. Is this related to Vine Vera? I got douped into buying a $59.99 peeling product and $15 body soap. As soon as I walked away from the kiosk I looked up the brand and immediately saw several scam and ripoff google results. I immediately marched back to the kiosk and requested a refund. I was told they don’t allow refunds (he actually said there was an FDA rule which is complete BS) and I responded with a request for him to call his manager because I felt very uncomfortable having been victim to their aggressive tactics and that he would not offer a refund minutes later. It was not surprising that the refund was refused again. The hilarious thing was that he encouraged me to try the product and if I wasn’t satisfied to return and exchange it for the $1200 mask product (a $1200 mud mask – ha! I seriously hope no one actually buys into that ridiculous price). I walked away and told them I would be calling my credit card company. Moments later Bank of America informed me that they would process a refund and that the only way that a refund would be denied was if I was given clear written notice of the policy before my purchase, which obviously never happened. I will be getting a refund. I suggest everyone go directly to their credit card companies as well.

    1. Thanks for this advice-

      I purchased Vivo Per Lei Dead Sea Minerals Facial Peeling. The woman who sold me this product utilized the exact same approach as many of you have mentioned. She was from Israel (I asked) and the ingredients on my Vivo product match the ingredients on the Oro Gold product, with the exception of ‘gold’ being replaced by Dead Sea Salt and Dead Sea Water.

      I didn’t want to buy this product- it seemed questionable to me how so much ‘skin’ could be rubbed off with virtually zero effort from a small section of my arm. It is summer time and my arms are exposed every day, any dead skin would naturally flake off gradually throughout the day, in the shower, etc. I knew it didn’t make sense. In addition, I’ve never used any product on my face other than soap and water (not even a moisturizer). I was sucked in. I’ve never bought a beauty product from a kiosk. After I bought it, the first thing I said to the Israeli woman who sold it to me was -‘I can’t believe I bought this; I don’t even want it’. She started the price at $89. and sold it to me for $30. I was aware of all her sales tactics the entire time. Yet somehow, I still found myself purchasing it. I found this product to be questionable before I even purchased it and the little research I have done online is confirming my initial inclination. I would like to do something about this. Advice appreciated.

      1. I will just repeat what I wrote before. I think I would go to them and say you want a refund. If you don’t get it contact 1) the City Attorney for the city where the kiosk was, in particular if it’s a big city where the City Attorney might deal with consumer complaints (e.g. San Francisco), 2) your state’s Attorney General and 3) the consumer reporter from your local TV news. When you contact the latter let them know about this thread.

  71. This thread seems to have gotten quiet, but I would like to say thank you for putting together such a informative blog post.

    Yesterday I went to my local mall in Massachusetts (US) and got stopped by one of their kiosks. If you are an average human being who is respectful to people it is really hard to tell these very demanding and pushy people off. I got the stare down, inching closer and closer, non stop talking and the whole deal with the lower of the price and whispering “deals” into my ears. And actually pushing the product onto me and making me hold it. They do guilt trip you an try to manipulate you.
    Yes my sales person was also Israeli.
    I did not get warped into the buying facial product because I just started seeing a dermatologist and using medicated soaps. And I would never ever spend that much for beauty products. She did bend me and I bought one of their manicure sets for $20 after the sales lady priced it first at like $70-60. She was trying to sell the peel and moisturizer to me for like $124+, claiming to give me the moisturizer as a free gift.
    Yes I am young but so cheap that I saved myself from being totally ripped off. I know scams exist, but didn’t give much thought about them being in more what I thought were legit places like malls and being this BAD. I used the buffer from the manicure set and I feel like it did not work as well as the one the sales lady demonstrated.
    I am also questioning if I was even sold the REAL product. The nail file, nail buffer, and cuticle oil does not have the company’s name on it like I see online after researching.

    So – I bought the Vivo Per Lei (Dead Sea Minerals) manicure set green apple, the name on my receipt and bag said Vine Vera, and their computer said Oro Gold.

    For $20 I learned a valuable lesson and found lots of interesting articles to read. And well I will use it up because I do my nails a lot.

    I will pass the word on and may even go write a complaint to the mall. I don’t have much of a claim but there plenty of complaints and reports out on the web.

  72. I was just pulled into the 57th street store in NYC. The sales guy did the same thing that you talked about in your article. He even tried to sell me the product with his fake employee discount. I said no. Product just too expensive. When people are so pushy you know something is not right. Will never buy their product. I want to bring this article and leave it at their store.

  73. I believe another branch in this convoluted mess is Vine Vera which is reputed to be an associated product line. The same kiosk and aggressive tactics applied, the same words used etc. I was lured in despite having a background in sales…perhaps my vanity and my recent transition to my late forties played a part; however, did purchase the product under the false impression it was refundable. Also the product I received did not resemble the product demonstrated and when I asked the salesman about it he brushed me off by saying the product package he used was a sample one. The small print of “No Refunds” only showed up after my credit card was swiped! I requested a refund to no avail. I then emailed as per the Vine Vera website, within 30 minutes I received a text message Smishing Scam requesting information on a bank credit card….the very bank card I had provided to the kiosk salesman. I attempted to call the phone number on the site and reached what sounded like a teenage kids voice mail. A reputable company stands by their products and offers refunds because they understand that good customer service is the cornerstone of good business. A dissatisfied customer is bad press and can ruin a business very quickly by vocalizing their unhappiness. I think the company hopes that most of us are too embarrassed to openly admit they were taken in by false claims and that we all chock it up to just a bad lack and move on. I am tempted to let it go, but I work hard and I resent being taken advantage of in this way.

  74. I wish I found this site earlier…I went to San Francisco for business for the past few days, I happened to have a few hours to kill so I walked into the Westfield mall. I have never heard of Orogold before as I don’t live in US. Yes my sales person was also Israeli. The sales practice was so strange, they will offer you huge discount and keep giving you freebies…I told the staff that I can’t afford it, but she kept asking me if I like it or not. During the whole process, I was not being told about their sales policy, no refund, exchange only until I looked at the receipt. I called their customer service and filed a complaint and also spoke to their manager at the booth on my last day in the city. I’ve also sent my complaint email to the manager that I spoke to today. I am so worry that I cannot get my refund back…

    the products might be a good one but their sales practice is awful and it just entirely ruined my experience.

    I am a Canadian and don’t live in US, what should I do now? Any help would be truly appreciated. Thanks

  75. Don’t trust this post this person works for the company. This company is the worst and refuses to give refunds though they promise if u don’t like their product they will

  76. wow I read a lot of blogs and am always curious of the comments. This whole comment section is “sketchy” to say the least. The first lady wrote a book on this product just because she felt the sales people were pushy. She went thru a whole lot of trouble on her comment with follow up for being a passerby “lost customer” upset with the sales tactics. I am gonna call a spade a spade. The comment section is a hoax, they all occurred close to the same time and the length of the post was ungodly long for such a pissy complaint. ORO gold has either a competitor, an enemy or something. This is not normal for so many comments like this. I read high profile articles all the time and get disappointed for lack of comments and then I see all this! HAHA nope something is going on here. I have been by these kiosks several times and I am in my 40’s and the first lady who said she was 43 YES you looked your age or they wouldnt of stopped you in the first place. But this seems like personal issues of some sort. My gf bought this stuff has had it for less than 6 months and it has changed her skin she is a health freak and knows her stuff and swears by it. Are the sales people pushy? Yes! But thats how the Israeli’s are and that is why they are some of the wealthiest people on the earth.

    1. I hesitated before approving this comment because it seems to me that it’s likely to come from Oro Gold itself. It has an untraceable IP address, which suggests someone trying to hide their real identity.

      Be that as it may, I figure there was no harm in answering the “suspicious”.

      This blog is under my real name and, as far as I know, I’m the only Marga Lacabe in the world. I’ve been online for twenty years, so it’s easy to find everything about me, including the fact that I am not a competitor and that I say what I think. In my professional life, I’m a human rights activist. While taking advantage of customers is not in the same league than torturing or killing people, it’s a pretty horrible thing. And doing so by harassing, humiliating and lying to customers is particularly contemptible. The least I could do when I learned about this, is follow up and try to figure out what Oro Gold was really up to.

      As for the comments, they have been left during a period of a year. How many are posted at any one time depends on Google. At one time this article made it to the first page of Google if you searched for “oro gold”, and there were lots of comments. Now, it’s pretty buried, so there are few. Instead you can find comments like these ones on this more recent blog post.

  77. I bought several of these producs and felt scammed. So I googled “orogold” + “scam” and this blog pops up. And I swear, everything she writes …. SO TRUE!

    And I think the people behind Orogold write comments everywhere… on Amazon, blogs, yelp.. you name it! I also believe that they write plenty of comments on their own Facebook page. Most of the comments are the same “uuuuh, I loved person X at the X mall today”. Bullshit.

  78. I had an awful experience with this store last night at the Galleria in Dallas. They offered me a sample as I walked by with my daughter, and I accepted. Saleswoman then asked if she could show me something else. I consented and let her apply eye products and ooh and ah over the immediate difference (it looked moderately more hydrated). I thought her explanations of the science were hilarious, but no different than other cosmetic company puffery (hint: collagen doesn’t penetrate skin. It’s too big!). She then explains the two products are $250 each but they are on special today for buy one get one free. I asked how long the promotion lasted, and she said just for today. Alarm bells started going off, so I told her it was simply outside my budget. She then insisted on showing me other things. She then asked for my favorite. I told her, and she then dropped the price further. I told her no, and she dropped it again. At that point, I thought it was insane that a mall store would have a product that supposedly retailed for $250 that she was willing to sell for $75. There is no way they expect to see it for that much, and I think it is highly deceptive to inflate a price in order to make a customer believe it is a bargain. I scooped up my child and hightailed out of there. I then googled it when it arrived home and found this and other articles with the same complaints about the high-pressure, unethical tactics. I’m glad I didn’t hand over my credit card.

    Avoid this place. If the products are as good as they say, they would have up-front pricing and clear disclosures of any special promotions – it wouldn’t be a “buy right now or the offer goes away” type of offer. No retail establishment does that. There are many good skin care brands at a variety of price points from companies that offer returns and do not have high pressure tactics.

    I called the general manager of the Galleria to complain today. This can’t be the environment it wants to offer its customers.

  79. I had an awful experience with this store last night at the Galleria in Dallas. They offered me a sample as I walked by with my daughter, and I accepted. Saleswoman then asked if she could show me something else. I consented and let her apply eye products and ooh and ah over the immediate difference (it looked moderately more hydrated). I thought her explanations of the science were hilarious, but no different than other cosmetic company puffery (hint: collagen doesn’t penetrate skin. It’s too big!). She then explains the two products are $250 each but they are on special today for buy one get one free. I asked how long the promotion lasted, and she said just for today. Alarm bells started going off, so I told her it was simply outside my budget. She then insisted on showing me other things. She then asked for my favorite. I told her, and she then dropped the price further. I told her no, and she dropped it again. At that point, I thought it was insane that a mall store would have a product that supposedly retailed for $250 that she was willing to sell for $75. There is no way they expect to sell it for that much, and I think it is highly deceptive to inflate a price in order to make a customer believe it is a bargain. I scooped up my child and hightailed out of there. I then started googling and read this post and others detailing the same unethical business practices. Thank you for posting this!

    To anyone reading, Avoid This Place. If the products are as good as they say, they would have up-front pricing and clear disclosures of any special promotions. There are many good skin care brands at a variety of price points from companies that offer returns and do not have high pressure tactics. I called the general manager of the Galleria to complain today. This can’t be the environment it wants to offer its customers.

  80. I had a very similar experience at the Oro Gold store in New Bond St, London, England on 21 Nov 2013. Prices seemed to be completely flexible, but in the end I still paid an enormous amount of money – I’m embarrassed now to say how much. In theory, of course, I could have simply walked out, but it was all a terrifically hard sell and the saleswoman had been trained in the same manipulative techniques that others have mentioned when complaining of this brand (e.g. ‘I’ll give you my employee’s 50% discount, but don’t tell anyone else’).

    I thought for a while it may not have been an actual scam, but just a very poor business model: i.e. reducing prices for first-time customers could work as a hook for expensive products, but I was surprised that they were not interested in keeping client details, as if they knew I’d never come back. Clearly there’s no long-term plan, other than finding new people to dupe.

    A bit of googling revealed an astoundingly young group of people behind Oro Gold and nothing official about the company itself.

    Even if the product turns out to be better than average, I will certainly never buy another Oro Gold product.


  81. I was a victim of consumer fraud at the newly opened Orogold store in the Gardenstate Plaza mall in Paramus, NJ. Although I have now disputed the charges with my credit card, I want the warning to go out there to all consumers in New Jersey and all around the country to avoid this compamy at all costs! They are a bunch of slick con artists who have absolutely no regard for doing business in a legal or ethical way. Last week., I was at the mall buying something I had planned on getting for my upcoming birthday and I was in a relaxed and unguarded mood when I was approached by this man with an accent. He spoke to me as if he was my friend which I did not buy into but my defenses were down and I agreed to let him apply eye serum to my one eye. He went into his whole schpiel and even though I kept saying no, he kept saying how the product was not that expensive considering it would last for 2 years. I hesitated and he then asked me if I was a nurse.I said no and he looked at me knowingly and said, “Answer me again. Are you a nurse?” I said no again and he shook his head and said, “Come on. Are you a nurse?” So I kind of laughed and said yes because obviously he wanted me to play along. Then the product was 1/2 priced. So I agree to give it a try, thinking that I had gotten a decent price even though it was still kind of pricey. Then he was continuing to chat me up and saying I should come into their newly opened store so he could give me some more samples. So I reluctantly followed him into the store. There he had me sit and he examined my face very closely. He offered me first some water and then shook his head and suggested champagne since it was my birthday month. I laughed nervously and shrugged. He then gave me another schpiel how he was going to apply treatment to half of my face so I could see how well their other products work. I protested that I defintely could not spend any more money that day. He shushed me and started applying treatment to the right side of my face. At tis point, I was a little worried because I had an appointment in an hour and I wanted to get a bite to eat before I went. But he had already applied things to my face and had put a glass of champagne in my hand. Then he whisked me to the back, saying it was free there now and I could lay on the table and relax for a few minutes while the mask on my face did its magic. He then talked of Denise Richards who endorses them and said Dr. Oz recommends their products. All the while still talking to me as if I was a long time friend. When he took the treatment off my face, he gave me a mirror and was positively glowing about how incredibly better the right side of my face looked than the left! My head was a little light from the champagne since I had not yet had lunch and I agreed with him because it did look better. Then he told me the price of the package he put on me and my jaw dropped. No, I can’t! He protested, did I not like the product. I said I liked it just fine but I had to go and I couldn’t afford to spend that kind of money. He was then going, “What would you rate it?” I said, “Maybe an 8″ because at that moment I was impressed. He insisted hat he really wanted me to use their product so he would bring down the price and he proceeded to cut the price in half. It was still too steep and I said no. Then he whispered in my ear, “I’m not supposed to do this but I really like you and I want you to use our product because I know you will have good results and you will tell all your friends. But please do not tell anyone you got it for this price.” He then took a card and scanned it thru the machine and claimed it was his employee card for an employee discount. The price was now about 1/3. He then said he would minus the price I had already paid for the eye treatments I had already purchased. It was still too much money. but I was late and now I was a little torn. I thought to myself, “Maybe I’ll take it home and think about it. I could always return it.” Those were the thoughts in my head so I agreed and he took my card. My heart was thumping because I had just spent $1000 on skin products. Yes, maybe it was for 1 year or more but still, it was alot of money. Already I was starting to feel some buyers remorse but I was in a rush and after posing for a picture with them, feeling like I was in shock, I left.
    When I got home later after my acupuncture appointment, I took out my purchase. Then I examined the receipt. I saw that it said “No Returns. Exchange in 14 days”. My heart dropped. He had never mentioned this no return policy to me once! Feeling depressed, I went online and googled Orogold. Behold the first suggested search was “Orogold scam!” My heart dropped more. I searched for a review and the first onethat popped up was, “Beward of Orogold”. And I kept seeing post after post of complaints about Orogold from all around the globe from the US to Canada to England to Sweden to the Philipines. Feeling depressed with being stuck with unaffordable skin care products I decided to open the treatment ad treat the other half of my face to see if I could see a dramatic change like they showed in the store. Guess what? There was no dramatic change and then it occured to me. They had tricked me. Everyone had one side of the face that is better than the other. The left side sees more sun if you drive so the right side is the better, less sun damaged side and thus has fewer blemishes or fine lines. The skin also looks brighter on that side. I was busy with other things too and I tried to go about my day while I also stressed about how I was going to pay off $1000 without my husband notcing since I did not want to upset him with the stupid mistake I had made.
    But after pondering all the hundreds of stories and complaints from all over the globe about Oro-gold, I thought to myself that this could not possibly be legal! So I looked up NJ cnsumer protection laws and sure enough I found that I had been a clear victim of consumer fraud since they had misrepresented their prices, deceived me about the product and concealed the material fact that the products were non-refundable. I was in the right and they were in the wrong. I called my credit card company and they suggested I go back to them and give them a chance to make it right. So I did along with my friend who came for moral support. The moment they saw that I was upset with them they started acting like they were the victims and did not understand why I was so angry. I informed them that they had broken consumer laws and that I wanted to speak with their manager. The told me that was not possible because he was out of town. How convenient! They then kicked my girlfriend out of the store because she was trying to video the proceedings. THey then tried to reason with me but I stood my ground and threatened legal action. THey then threatened to call security. I am a petite Asian woman. Maybe they thought they could intimidate me since my friend was no longer in the store. I said, “Go ahead. You’re the ones who brok the law.” At which point, a customer slipped out of the store. They then changed their tack and said that they really wished to help me but could not do so themselves. I needed to call an 877 number, a number I had called the day befrore and gotten an automated message telling me to leave my name and number and that I would get a callback which never came! They promised me that this time the call would come.So I called and left a message demanding my money back in their presence.
    I then left the store, upset and shaking but I had held myself together because there was no way I was going to cry in front of them. I walked away a bit with my girlfriend who was trying to calm me down and we called my credit card company to dispute the charge. This is when I burst into tears. I have never felt so victimized in my life. How do people just blatantly flaunt the law and then when faced with the consequences, behave the way they do. The credit card company informed me that since I had already given the merchant a chance that they would fight for me. I told them that these people must not get my money because they are a bunch of crooks. After I had calmed down, I also reported this incident to mall management. Mall Management was sympathetic but confessed they could not do much more than have mall security keep an eye on them. Why would they toleate a tenant that is committing consumer fraud? This is a lawsuit waiting to happen.
    I plan to file a complaint with the Better Business Bureau and report them to the Division of Consumer Affairs in NJ. I also plan to post anywhere and everywhere I can on the internet about what a shady bunch of scam artists they are. I feel foolish to have been conned this way. I will never again speak to anyone who tries approach me with any kinds of products in the mall. What they are doing is wrong and illegal and consumers need to be warned about Oro-Gold. Hopefully they will get kicked out of the mall.

  82. Hi everyone, I am in the same situation like what people post here. Today, I went shopping with my grandma and my mom. And then we saw a girl handing out free sample in front of the store. My mom and my grandma went to her to get the same and somehow when I looked back at them they were walking into the store. So i went in with them. The girl demonstrated the deep peel onto my mom’s hand. We saw the look-like dead skin come out and the girl kept commenting about how the product change my mom’s skin. Then she took us to the counter. I decided to pay for the deep peel as a gift for my mom bc she was still hesitate (plus I heard my friend bought a cream mix with gold in korean for her mom with much higher price and she said it was really good so I thought why not buying this product for my mom). Then I ask about the product for dark circle. And the girl introduce me to another lady who was told to work at holywood. The lady gave us a demo with a eye set. Then we asked for the price which was told to be $498. At this point we didnt want to buy them because it’s expensive. We say no but the lady kept give us promotion and freebies. But my mom said she didn’t want it so we turn and walk straight out. After going home there was some thing that urge me to google the brand and all negative comment appear. Now I don’t know what to do . Should I use it or not? Btw the girl who sold the deep peel for me was chinese not Israel a d I was not told about “no refund” until I got home and looked at tbe reciept?

    I saw some comment saying that they contact their credit card and get the refund. Should I talk to chase to deny my transaction since I paid with my debit card not credit card which means they get money straight from my bank account?

  83. Hi monica, just use it and enjoy it ;-). Yes, it may be overpriced and the sales people probably should adapt their sales techniques to local standards, but there’s nothing wrong with the products. I of course also fell for the horrible sales techniques, bought it, felt horrible instead of happy after, but the least you can do is enjoy the products…. U deserve it ;-)… I love using it, but morally cannot aupport a company like them… Try rituals, a lot cheaper and a great dutch company 😉 … With lovely sales people and good products….

  84. I don’t know how a debit card would work as far as disputing a charge. Guess you can try. It worked for me because I got most of my money back (there were 2 charges and Orogold got back the smaller of the 2 charges). Definitely report them to Consumer Affairs Division or whatever equivalent you have. Were you in a mall? If so, report them to mall management too.

  85. On March 10, I was lured into a brand new Orogold store in an upscale downtown Toronto location and given the royal treatment. I first purchased $360.00 worth of products (discounted of course to promote the products), then given a free facial and agreed to purchase more products if they could hold charging me the $600.00 more until the following month and explained my financial bind and they agreed. I had a lovely time, a very nice sales person from L.A., brought in to train the staff was full of trash science and free products. When I got home to check on line (my little voice told me to do this before I purchased and I got caught up in the spiel) I discovered the blogs and negative comments and my heart dropped. I called my credit card company and discovered that besides the $360.00 charge, there was one for $1,582.00 that I was unaware of. This was a total ‘carny hustle’ job! I called the police, the property manager of the complex ( who got on-line as we spoke on the phone to read the reviews for himself and pronounced it “scary”), I called the owner ( the only number on a business card I was given) no phone at the store but they are so afraid of the bad publicity that she immediately agreed on a full refund. I hustled down in a major blizzard and cleared the store at their peak time with my loud protestations. Of course it was a ‘misunderstanding’ but thank heavens I had read this blog and didn’t back down, I exercised my ‘bitch muscle’ , got a refund for $1,944.00 and was sent off with a handshake and a free 24K Vitamin C Booster Facial Serum. All in all, a very unpleasant experience.

  86. So glad to have found this blog. Knew I was being ‘sold’ snd I fell for it. Products and high pressure sales tactics are the same. However my experience was with Gold Elements,a retail store (not a kiosk) in Mall of America in Minneapolis, Minnesota. Company website is http://www.goldelements-USA.com. Anyone have thoughts on this company?

  87. I have a video posted on my facebook page. I got my money back but I fought for it!! I also spoke with the mall management and they say it is in the contract to rent the kiosk to provide refunds within 30 days with a receipt. Feel free to watch and share!!It was taken on July 9, 2014 in Washington Square Mall near Portland, Oregon.

  88. I have discovered 2 closed shops in Covent Garden, 2 dissolved Orogold named companies on Companies House register. They currently operate as ISOD Ltd on their website but are registered as ISODI Ltd on Companies House, same adress as the reply on their customer services email reply.I have done a week of not sleeping after my experience on 28 July 2014 in 155 High Street Kensington, trawling the internet in all the citizens advice, WHICH.com, TRADING STANDARDS, Consumer Association, and contacted them all. I was completely taken in. When I left the shop I was euphoric, in a heightened state of excitement and had a feeling of tremendous gratitude to the sales Lady Jessica who had pursuaded me to purchase a product package. This feeling dissolved within 30 minutes and I was left feeling sick as though I had come out of trance, wondering what the hell had just happened. It is testament to how many times I refused that it took an hour, while she kept me there, she had performed 3 demonstrations, offered me for free another 3 product package, a 2 product package, 2 free facials, and a day cream. She flattered me, professed to want to help me, do me a favour, give me gifts that would go on her personal account, all while chatting away as though she was my friend and I was the luckiest person alive. Last night I sat up researching brainwashing/ mind control & manipulation techniques and am so ashamed that I fell for them. In my defence, Jessica is a master, they use her to train their staff!. According to the Consumer Protection from Unfair Trading Regulations 2008 Scehdule 1, Orogold use use BANNED TACTICS described under aggressive marketing techniques, including Lure & Switch, Limited Offer, and free Offer subject to purchase. I have registered this complaint with the Citizens Advice Bureau and The Kensington & Chelsea trading Standards office, who are very familiar with Orogold and customer complaints. ANY OTHER PEOPLE WH